Beyond Slack Support

Omnichannel support that goes beyond B2B Slack ticketing

Pylon excels at B2B support in Slack and Teams but lacks consumer messaging channels. Chatwoot gives you Slack channel support alongside WhatsApp, Instagram, Telegram, email, and 8 more channels - with AI copilot, transparent pricing, and a free plan to start.

Try Chatwoot freeSee pricing
  • 12+ channels including WhatsApp, Instagram, and Telegram that Pylon lacks
  • Captain AI copilot included - no extra per-seat AI add-on
  • Free plan on live chat, all channels on paid plans - no seat minimums or high per-seat starting price
  • Self-host on your infrastructure for complete data sovereignty
  • Open source with 37k+ GitHub stars - full code transparency

At a glance

12+ channels

Chatwoot
Yes
Pylon
No

AI copilot

Chatwoot
Yes
Pylon
Yes

Free plan

Chatwoot
Yes
Pylon
No

Self-hosted option

Chatwoot
Yes
Pylon
No

Open source

Chatwoot
Yes
Pylon
No
Chatwoot vs Pylon

Feature comparison

See how Chatwoot and Pylon compare across key features.

Feature ChatwootPylon
Messaging Channels
Website live chatYesYes
EmailYesYes
WhatsAppYesNo
Instagram DMsYesNo
Facebook MessengerYesNo
TelegramYesNo
LINEYesNo
SMSYesNo
TikTok DMsYesNo
API channelYesYes
AI & Automation
AI copilot for agentsYesAdd-on
AI-powered repliesYesAdd-on
Chatbots / bot builderYesYes
Automation rulesYesYes
Canned responsesYesYes
SLA managementYesYes
Team Collaboration
Shared inboxYesYes
Private notesYesYes
Team assignmentsYesYes
Agent collision detectionYesNo
Labels and tagsYesYes
Contact segmentsYesYes
Reporting & Analytics
Conversation reportsYesYes
Agent performance reportsYesYes
CSAT reportsYesYes
Live dashboardYesNo
Team reportsYesYes
Custom report filtersYesYes
Deployment & Security
Cloud hostedYesYes
Self-hosted optionYesNo
Open-source codeYesNo
SSO / SAMLYesYes
Audit logsYesYes
Custom data retentionYesNo
API accessYesYes

Why teams switch from Pylon

Common pain points that lead teams to explore alternatives.

  • No consumer messaging channels

    Pylon focuses on Slack, Teams, and email. No WhatsApp, Instagram, Facebook, Telegram, TikTok, or LINE support. If your customers reach out on these channels, you need a separate tool.

  • Expensive per-seat pricing with add-ons

    Pylon starts at a high per-seat price with seat minimums. AI features and account intelligence cost extra per seat. Costs compound quickly.

  • Closed source and cloud-only

    No option to self-host or inspect the source code. You are fully dependent on Pylon for data handling, uptime, and feature development.

  • B2B-only design limits flexibility

    Pylon is built specifically for B2B SaaS support. If you serve both business and consumer customers, or need a general-purpose support platform, the narrow focus becomes a limitation.

Why Chatwoot

How Chatwoot is different

What makes Chatwoot the right choice over Pylon.

  • True omnichannel

    WhatsApp, Instagram, Telegram, TikTok, SMS, LINE, and more alongside web chat and email. Pylon only covers B2B channels.

  • AI copilot included

    Captain AI drafts replies, detects intent, and summarizes conversations. Included in paid plans - not a paid per-seat add-on.

  • Free plan to start

    Two agents and all channels at no cost. No credit card, no minimum seats, no high minimum starting price.

  • Transparent pricing

    Simple per-agent pricing from free to $99/agent/month. No add-on fees for AI, no per-account charges for intelligence features.

  • Flexible for any team type

    Supports B2B, B2C, e-commerce, and mixed customer bases. Not locked into a B2B-only workflow.

  • Open source and self-hosted

    Full source code access with 37k+ GitHub stars. Deploy on your own servers for data sovereignty.

Common questions

Answers to frequently asked questions about switching from Pylon to Chatwoot.

Does Chatwoot support Slack and Teams like Pylon?

Chatwoot integrates with Slack for internal notifications and conversation management. For customer-facing Slack support, Chatwoot offers API channels that can bridge Slack conversations into your unified inbox.

Can Chatwoot handle B2B support workflows?

Yes. Chatwoot supports team-based routing, SLA management, contact segmentation with custom attributes, and account-level conversation history - all core B2B support needs.

How does Chatwoot pricing compare to Pylon?

Chatwoot starts free with 2 agents on live chat. Paid plans from $19/agent/mo add all channels and go up to $99/agent/month. Pylon starts at a high per-seat price with seat minimums, and AI features cost extra per seat.

Does Chatwoot offer AI features like Pylon?

Yes. Captain AI provides reply drafting, conversation summaries, label suggestions, and automated responses. It is included on paid plans, not sold as a per-seat add-on.

Also compare Chatwoot with

Switching from Pylon?

Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.

Start freeBook a demo