Customer support use cases you can launch with Chatwoot
Chatwoot covers practical workflows for support, sales, marketing, self-service, automation, omnichannel engagement, and developer-led conversation infrastructure. Compare them below.
Customer Support Desk
Run a shared customer support desk with assignments, private notes, SLA policies, and Captain AI in one ticketless inbox.
Proactive Website Conversion
Turn pricing, checkout, and docs visitors into conversations with live chat, WhatsApp, and sales handoffs.
Self-Service & Ticket Deflection
Deflect repeat questions with a branded help center, search inside the chat widget, article analytics, and seamless agent handoff.
Automation & Routing
Use no-code automation rules, macros, and Captain suggestions to move conversations to the right team.
Omnichannel Engagement
Unify WhatsApp, email, SMS, live chat, and social channels with consistent context, tone, and routing.
Conversation Infrastructure
Use Chatwoot as conversation infrastructure with REST APIs, webhooks, self-hosting, and white-label control on paid self-hosted plans.