Human-powered support with AI assistance - not AI-only with no fallback
Decagon builds AI agents that handle customer conversations autonomously. But when AI gets it wrong, you need humans in the loop. Chatwoot gives you Captain AI to assist agents alongside 12+ messaging channels and transparent pricing - no enterprise sales call required.
- Human agents with AI assistance - not AI-only with no manual fallback
- 12+ channels including WhatsApp, Instagram, and social media that Decagon lacks
- Published pricing from free to $99/agent/mo - no opaque enterprise quotes
- Works for any industry, not just enterprise use cases
- Open source with self-hosting - full control over your data and AI
At a glance
Human + AI support
- Chatwoot
- Yes
- Decagon
- AI only
12+ channels
- Chatwoot
- Yes
- Decagon
- No
Transparent pricing
- Chatwoot
- Yes
- Decagon
- No
Self-hosted option
- Chatwoot
- Yes
- Decagon
- No
Open source
- Chatwoot
- Yes
- Decagon
- No
Feature comparison
See how Chatwoot and Decagon compare across key features.
| Feature | Chatwoot | Decagon |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | No | |
| Instagram DMs | Yes | No |
| Facebook Messenger | Yes | No |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | Yes |
| AI-powered replies | Yes | Yes |
| Chatbots / bot builder | Yes | Yes |
| Automation rules | Yes | Yes |
| Canned responses | Yes | No |
| SLA management | Yes | No |
| Team Collaboration | ||
| Shared inbox | Yes | No |
| Private notes | Yes | No |
| Team assignments | Yes | No |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | No |
| Contact segments | Yes | No |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | No |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | Yes |
| Team reports | Yes | No |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | Yes |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from Decagon
Common pain points that lead teams to explore alternatives.
AI-only approach has blind spots
Decagon relies on AI agents to resolve conversations autonomously. When the AI gets it wrong or encounters edge cases, handoff to humans is limited. Chatwoot puts human agents first with AI as an accelerator.
Only three channels
Decagon supports voice, chat, and email. No WhatsApp, Instagram, Facebook, Telegram, TikTok, Slack, or LINE. Modern support spans many more touchpoints.
Enterprise-only with hidden pricing
No published pricing, no free plan, no self-serve signup. You must go through enterprise sales. Chatwoot publishes pricing and offers a free plan.
Closed source, no self-hosting
Decagon is fully proprietary. No code access, no self-hosting, no ability to audit how AI handles your customer data.
How Chatwoot is different
What makes Chatwoot the right choice over Decagon.
Human + AI, not AI-only
Captain AI assists agents with drafts, summaries, and label suggestions. Humans stay in control, rather than being replaced by the bot.
12+ messaging channels
WhatsApp, Instagram, Telegram, TikTok, email, web chat, and more. Decagon covers just voice, chat, and email.
Transparent pricing
Plans from free to $99/agent/month, published on the website. No enterprise-only gatekeeping.
Works for any team size
From startups with 2 agents to enterprises with hundreds. Decagon targets only large enterprise accounts.
Open source freedom
Full code access with 37k+ GitHub stars. Audit AI behavior, customize, or self-host.
Self-host with full control
Deploy on your own infrastructure. Control your data, your AI, and your uptime.
Common questions
Answers to frequently asked questions about switching from Decagon to Chatwoot.
Can Chatwoot automate support like Decagon?
Chatwoot offers Captain AI for automated reply drafting, conversation summaries, and label suggestions, plus chatbot integrations with Dialogflow. The approach keeps humans in control while AI accelerates their work.
Does Chatwoot support voice calls?
Chatwoot integrates with telephony providers for voice support. The platform is primarily designed for text-based channels but voice workflows can be connected via API and integrations.
Is Chatwoot enterprise-ready?
Yes. Chatwoot supports SSO, audit logs, role-based access, SLA management, and can be self-hosted in air-gapped environments. Thousands of businesses run it in production.
How does Chatwoot handle AI quality assurance?
Captain AI assists agents rather than replacing them, so every response is human-reviewed before sending. This ensures quality without needing separate QA monitoring for autonomous AI.
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Switching from Decagon?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.