Team Reports
Track how each team is performing
Get insights into your teams: see which ones get the most conversations, what the resolution times look like, and more.
Understand your team performance
Track metrics across all your specialized teams.
Team Metrics
See which teams handle what
If you have divided your agents into teams, each deals with different types of queries. Your Engineering team answers bug reports, Sales handles pricing questions, and Finance takes care of billing issues.
- See conversation count per team
- Track first response times by team
- Monitor resolution times per team
- Identify your busiest teams
- View trends over time with graphs
Flexible Filters
See only what you need
Set custom date ranges, group your graph by day, week, or month, and enable Business Hours to view and download custom Team reports.
- Set custom date ranges
- Group by day, week, or month
- Enable business hours filtering
- Download reports for analysis
Start tracking your teams
Understand how each team contributes to your customer support success.
Start free trial
Free for 15 days. No credit card needed.