Meet your customers on WhatsApp
Connect your WhatsApp Business account to Chatwoot. Manage conversations from the world's most popular messaging app alongside all your other channels.
WhatsApp campaigns: Schedule templates and track results
WhatsApp support, done right
Everything you need to deliver exceptional customer service on WhatsApp.
Built on the official WhatsApp Business API
No third-party workarounds. Chatwoot connects directly to Meta's official WhatsApp Business API, ensuring reliability, compliance, and access to all business features.
- Direct integration with Meta's WhatsApp Business API
- Official Business Account verification for your brand
- No sending caps from Chatwoot as your volume grows
- Full compliance with WhatsApp's policies
- Encrypted in transit, with self-hosting for control over your Chatwoot data
Re-engage customers anytime
WhatsApp requires approved templates for messages sent outside the 24-hour session window. Chatwoot makes it easy to select and send templates right from your dashboard.
- Browse and select from approved templates in Chatwoot
- Fill in dynamic variables easily
- Send order updates, shipping notifications, and more
- Track template message delivery and read status
- Create new templates directly from Meta Business Manager
Share rich media in conversations
Go beyond text. Send images, videos, documents, and more - just like your customers expect.
WhatsApp alongside all your channels
WhatsApp messages appear in the same inbox as email, live chat, and social media. Your team sees the full customer history regardless of which channel they used.
- All WhatsApp conversations in your team inbox
- See customer history across all channels
- Apply labels, assign agents, use automations
- Same workflow as email and chat
- No need for a separate WhatsApp app
AI-powered WhatsApp responses
Captain helps your team respond faster on WhatsApp. It suggests replies based on your knowledge base, handles common questions automatically, and even translates messages in real-time.
- AI suggests responses based on your knowledge base
- Auto-translate messages to customer's language
- Handle common questions automatically
- Smart handoff to human agents when needed
Team features for WhatsApp
Collaborate effectively with your team on WhatsApp conversations.
Agent Assignment
Automatically or manually assign WhatsApp conversations to the right team members.
Private Notes
Add internal notes to conversations that customers can't see. Perfect for handoffs.
Canned Responses
Save and reuse common replies. Respond to FAQs in seconds, not minutes.
Labels & Tags
Organize conversations with labels. Filter and find specific chats easily.
Automations
Set up rules to auto-assign, label, or respond based on message content.
Reports
Track response times, resolution rates, and team performance on WhatsApp.
Start supporting customers on WhatsApp
Connect your WhatsApp Business account in minutes. Join 2 billion users on the platform they already love.