Agent Reports
Track your agents' performance
View important KPIs about your agents right from your dashboard. See how many conversations each agent handles, their response times, and overall performance.
Understand how your team performs
Get detailed insights into agent productivity and efficiency.
Agent Metrics
Track the metrics that matter
Whether you have 2 agents or 200, you'll want to know how many conversations each agent handles, how fast they respond, and how well they're performing overall.
- Track conversations handled by each agent
- Measure first response time
- Monitor resolution time and count
- View performance trends over time with bar graphs
- Compare agents side by side
Flexible Filtering
See only what you need
Set custom date ranges, group your data by day, week, or month, and enable business hours filtering to get accurate insights into your agents' performance.
- Set custom date ranges for reports
- Group data by day, week, or month
- Enable business hours filtering
- Download reports for offline analysis
Start tracking agent performance
Get detailed insights into how your agents are performing and identify areas for improvement.
Start free trial
Free for 15 days. No credit card needed.