Support customers on Facebook Messenger
Connect your Facebook Page to Chatwoot. Manage Messenger conversations in your unified inbox - no need to share Facebook access with your support team.
Messenger support made simple
Everything you need to deliver great customer service on Facebook.
Agents don't need Facebook page access
Keep your Facebook Page secure. Your support team responds to messages through Chatwoot - they never need direct access to your Facebook account or admin rights to your page.
- Only page admin connects to Chatwoot once
- Support agents respond through Chatwoot only
- No Facebook login credentials shared
- Revoke access anytime from Facebook settings
- Full audit trail of all messages
Connect your page in minutes
No complicated configuration. Just connect your Facebook account, select your page, and you're ready to receive messages in Chatwoot.
- OAuth-based secure connection
- Connect multiple Facebook Pages
- No technical setup required
- Messages sync instantly
- Historical messages imported
Unified Inbox
Messenger alongside all your channels
Facebook messages appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.
- All Messenger conversations in your team inbox
- See customer history across all channels
- Apply labels, assign agents, use automations
- Same workflow as email and chat
- No need to switch between apps
WhatsAppAI-powered Messenger responses
Captain helps your team respond faster on Messenger. It suggests replies, handles common questions automatically, and learns from your knowledge base to give accurate answers.
- AI suggests responses based on your knowledge base
- Auto-respond to common questions
- Translate messages to any language
- Smart handoff to human agents when needed
Team features for Messenger
Collaborate effectively with your team on Facebook conversations.
Agent Assignment
Route Messenger conversations to the right team members automatically or manually.
Private Notes
Add internal notes to conversations that customers can't see. Great for handoffs.
Canned Responses
Save and reuse common replies. Respond to FAQs in seconds.
Labels & Tags
Organize conversations with labels. Filter and find specific chats easily.
Automations
Set up rules to auto-assign, label, or respond based on message content.
Reports
Track response times, resolution rates, and team performance on Messenger.
Connect your Facebook Page today
Start managing Facebook Messenger conversations in your unified inbox. Setup takes just a few minutes.