Transparent Pricing Alternative

Omnichannel inbox with AI copilot, transparent pricing, and all channels included

Trengo offers a multi-channel inbox but uses conversation-based pricing that can be hard to predict. Chatwoot gives you the same channel coverage with AI copilot, straightforward per-agent pricing, and the option to self-host.

Try Chatwoot freeSee pricing
  • Per-agent pricing, no per-conversation fees that scale unpredictably
  • Captain AI copilot for reply drafting and summaries
  • Free plan on live chat, with all channels included on paid plans
  • Built-in automations, SLAs, and help center
  • Option to self-host for data sovereignty

At a glance

Per-agent pricing

Chatwoot
Yes
Trengo
No

AI copilot

Chatwoot
Yes
Trengo
Yes

Free plan

Chatwoot
Yes
Trengo
No

Self-hosted option

Chatwoot
Yes
Trengo
No

Open source

Chatwoot
Yes
Trengo
No
Chatwoot vs Trengo

Feature comparison

See how Chatwoot and Trengo compare across key features.

Feature ChatwootTrengo
Messaging Channels
Website live chatYesYes
EmailYesYes
WhatsAppYesYes
Instagram DMsYesYes
Facebook MessengerYesYes
TelegramYesYes
LINEYesNo
SMSYesYes
TikTok DMsYesNo
API channelYesYes
AI & Automation
AI copilot for agentsYesYes
AI-powered repliesYesYes
Chatbots / bot builderYesYes
Automation rulesYesYes
Canned responsesYesYes
SLA managementYesYes
Team Collaboration
Shared inboxYesYes
Private notesYesYes
Team assignmentsYesYes
Agent collision detectionYesNo
Labels and tagsYesYes
Contact segmentsYesYes
Reporting & Analytics
Conversation reportsYesYes
Agent performance reportsYesYes
CSAT reportsYesYes
Live dashboardYesYes
Team reportsYesYes
Custom report filtersYesNo
Deployment & Security
Cloud hostedYesYes
Self-hosted optionYesNo
Open-source codeYesNo
SSO / SAMLYesYes
Audit logsYesNo
Custom data retentionYesNo
API accessYesYes

Why teams switch from Trengo

Common pain points that lead teams to explore alternatives.

  • Conversation-based pricing

    Trengo charges per conversation, making costs hard to predict as volume grows. Chatwoot uses flat per-agent pricing with no conversation limits.

  • No free plan

    Trengo has no free tier. Chatwoot offers a free plan for 2 agents, letting you start without financial commitment.

  • No self-hosting option

    Trengo is cloud-only. Teams requiring on-premise deployment or specific data residency have no alternative.

  • Closed source

    Trengo's code is proprietary. No ability to audit how your data is handled or customize the platform at the code level.

Why Chatwoot

How Chatwoot is different

What makes Chatwoot the right choice over Trengo.

  • Predictable per-agent pricing

    Flat per-agent pricing from free to $99/agent/mo. No per-conversation fees or surprise charges.

  • Captain AI copilot

    Captain drafts replies, spots customer intent, and creates conversation summaries so agents stay focused.

  • 12+ messaging channels

    WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, and live chat. All included on every paid plan.

  • Built-in help center

    Knowledge base with articles and multilingual support for customer self-service.

  • Self-host anywhere

    Deploy on your infrastructure for data sovereignty. Trengo offers no on-premise option.

  • Open source codebase

    MIT-licensed code that anyone can read, fork, or improve. Switch away anytime without losing your work.

Common questions

Answers to frequently asked questions about switching from Trengo to Chatwoot.

How does Trengo pricing compare to Chatwoot?

Trengo charges per conversation, which can become expensive as volume grows. Chatwoot uses flat per-agent pricing with unlimited conversations on every paid plan, plus a free tier for 2 agents.

Does Chatwoot support WhatsApp like Trengo?

Yes. Chatwoot has native WhatsApp Business API integration with full message support including media, templates, and interactive messages.

Can I migrate from Trengo to Chatwoot?

Chatwoot supports CSV import for contacts and provides a REST API for programmatic data migration from Trengo.

Is Chatwoot suitable for European teams like Trengo?

Yes. Chatwoot offers EU cloud hosting and self-hosting for teams needing GDPR compliance and data residency within Europe.

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Switching from Trengo?

Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.

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