Modern AI-powered support with cleaner UX and simpler pricing
LiveAgent offers a very broad feature set, which can make the interface feel dense. Chatwoot offers a clean, modern UX with 12+ channels, AI copilot, and the ability to self-host, without the feature bloat.
- Clean, modern interface built for daily use
- Captain AI copilot for reply drafting and conversation summaries
- 12+ messaging channels including WhatsApp, Instagram, and Telegram
- Simple per-agent pricing from free, no ticket-based plans
- Self-host on your own infrastructure for data sovereignty
At a glance
Modern UI
- Chatwoot
- Yes
- LiveAgent
- No
AI copilot
- Chatwoot
- Yes
- LiveAgent
- No
Free plan
- Chatwoot
- Yes
- LiveAgent
- Yes
Self-hosted option
- Chatwoot
- Yes
- LiveAgent
- Yes
Open source
- Chatwoot
- Yes
- LiveAgent
- No
Feature comparison
See how Chatwoot and LiveAgent compare across key features.
| Feature | Chatwoot | LiveAgent |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | No | |
| Instagram DMs | Yes | No |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | No |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | Yes |
| AI & Automation | ||
| AI copilot for agents | Yes | No |
| AI-powered replies | Yes | No |
| Chatbots / bot builder | Yes | No |
| Automation rules | Yes | Yes |
| Canned responses | Yes | Yes |
| SLA management | Yes | Yes |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | Yes |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | No |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | Yes |
| Live dashboard | Yes | Yes |
| Team reports | Yes | Yes |
| Custom report filters | Yes | Yes |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | Yes |
| Open-source code | Yes | No |
| SSO / SAML | Yes | Yes |
| Audit logs | Yes | Yes |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from LiveAgent
Common pain points that lead teams to explore alternatives.
Dated, cluttered interface
LiveAgent has 130+ features but the UI can feel overwhelming. Chatwoot offers a clean, modern inbox experience that agents can learn in minutes.
No AI copilot
LiveAgent lacks native AI assistance for agents. Chatwoot's Captain AI drafts replies, detects intent, and summarizes conversations.
Limited modern channels
LiveAgent covers email, chat, and phone well but lacks native WhatsApp, Instagram, Telegram, and TikTok support.
Closed source
LiveAgent is proprietary. Chatwoot is fully open source with community contributions and full code transparency.
How Chatwoot is different
What makes Chatwoot the right choice over LiveAgent.
Modern, clean UX
A clean interface built for daily use. Everything is organized and easy to find, without feature overload.
Captain AI copilot
Captain gives agents suggested replies, customer intent signals, and thread summaries. Included on paid plans.
12+ messaging channels
Meet customers wherever they are: WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, email, and chat.
Simple pricing
Free plan available, paid plans from $19/agent/mo. No per-ticket plans or confusing tier matrices.
Open source
37k+ GitHub stars with full code access. Inspect, extend, and customize freely.
Self-host for compliance
Docker and Helm chart deployments for on-premise hosting. Keep all data on your infrastructure.
Common questions
Answers to frequently asked questions about switching from LiveAgent to Chatwoot.
How does Chatwoot compare to LiveAgent for live chat?
Both offer live chat widgets. Chatwoot adds AI copilot assistance, a modern interface, and native messaging channels like WhatsApp and Instagram that LiveAgent lacks.
Does Chatwoot have a built-in call center like LiveAgent?
Chatwoot focuses on messaging and text-based channels. For voice, it integrates with telephony providers via API. LiveAgent has a built-in call center if phone support is your primary channel.
Can I self-host Chatwoot like LiveAgent?
Yes. Both offer self-hosting. Chatwoot is fully open source with modern Docker and Kubernetes deployments, while LiveAgent's self-hosted version is proprietary.
Is LiveAgent cheaper than Chatwoot?
LiveAgent offers low starting prices but gates many features behind higher tiers. Chatwoot starts free, and every paid plan from $19/agent/mo includes every messaging channel, with more AI credits and automation on higher tiers.
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Switching from LiveAgent?
Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.