Multi-channel chat with AI copilot and broader channel coverage
JivoChat handles basic multi-channel chat well, but it has limited AI features and gates key channels behind paid plans. Chatwoot gives you Captain AI, broader channel coverage on every paid plan, and the flexibility to self-host.
- Captain AI copilot for reply drafting and conversation summaries
- WhatsApp, LINE, TikTok, and SMS included on every paid plan
- Enterprise features: SLAs, SAML SSO, audit logs
- Active community with 37k+ GitHub stars
- Open source - inspect, modify, and self-host the code
At a glance
AI copilot
- Chatwoot
- Yes
- JivoChat
- No
WhatsApp & Telegram
- Chatwoot
- Yes
- JivoChat
- Yes
Free plan
- Chatwoot
- Yes
- JivoChat
- Yes
Self-hosted option
- Chatwoot
- Yes
- JivoChat
- No
Open source
- Chatwoot
- Yes
- JivoChat
- No
Feature comparison
See how Chatwoot and JivoChat compare across key features.
| Feature | Chatwoot | JivoChat |
|---|---|---|
| Messaging Channels | ||
| Website live chat | Yes | Yes |
| Yes | Yes | |
| Yes | Paid plan | |
| Instagram DMs | Yes | Paid plan |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | Yes |
| LINE | Yes | No |
| SMS | Yes | No |
| TikTok DMs | Yes | No |
| API channel | Yes | No |
| AI & Automation | ||
| AI copilot for agents | Yes | No |
| AI-powered replies | Yes | No |
| Chatbots / bot builder | Yes | Yes |
| Automation rules | Yes | Partial |
| Canned responses | Yes | Yes |
| SLA management | Yes | No |
| Team Collaboration | ||
| Shared inbox | Yes | Yes |
| Private notes | Yes | No |
| Team assignments | Yes | Yes |
| Agent collision detection | Yes | No |
| Labels and tags | Yes | Yes |
| Contact segments | Yes | No |
| Reporting & Analytics | ||
| Conversation reports | Yes | Yes |
| Agent performance reports | Yes | Yes |
| CSAT reports | Yes | No |
| Live dashboard | Yes | No |
| Team reports | Yes | No |
| Custom report filters | Yes | No |
| Deployment & Security | ||
| Cloud hosted | Yes | Yes |
| Self-hosted option | Yes | No |
| Open-source code | Yes | No |
| SSO / SAML | Yes | No |
| Audit logs | Yes | No |
| Custom data retention | Yes | No |
| API access | Yes | Yes |
Why teams switch from JivoChat
Common pain points that lead teams to explore alternatives.
No AI copilot for agents
JivoChat doesn't offer AI-powered reply drafting, conversation summaries, or automated answers. Chatwoot's Captain AI helps agents respond faster and more accurately.
Channels behind paywalls
WhatsApp and Instagram on JivoChat require paid plans. Chatwoot includes every messaging channel on every paid plan.
No self-hosting option
JivoChat is cloud-only. If you need to run customer support software on your own infrastructure, Chatwoot is the open-source alternative that makes this possible.
Missing enterprise features
JivoChat lacks SLA management, SAML SSO, audit logs, and custom data retention. Growing teams need these capabilities.
How Chatwoot is different
What makes Chatwoot the right choice over JivoChat.
Captain AI copilot
AI drafts replies, detects customer intent, and summarizes long conversation threads. JivoChat has no comparable AI feature.
More native channels
WhatsApp, LINE, TikTok, SMS, and more are included on every paid plan. JivoChat has fewer channels and gates them behind paid tiers.
Enterprise-ready
SLA management, SAML SSO, audit logs, role-based access, and custom data retention as your team scales.
Built-in CRM workspace
Contact profiles, custom attributes, segments, and notes - a proper CRM workspace for managing customer relationships.
Self-host for data control
Deploy on your own servers with Docker or Helm. Keep customer data in your data center for compliance or privacy.
Fully open source
MIT-licensed with 37k+ GitHub stars. Audit the code, contribute features, or build custom integrations.
Common questions
Answers to frequently asked questions about switching from JivoChat to Chatwoot.
How does Chatwoot compare to JivoChat for multi-channel support?
Chatwoot includes more native channels (WhatsApp, LINE, TikTok, SMS) on all plans and adds AI copilot capabilities that JivoChat doesn't offer. Plus, Chatwoot is open source with self-hosting.
Can I self-host Chatwoot unlike JivoChat?
Yes. Chatwoot offers official Docker images and Helm charts for self-hosted deployments. JivoChat is cloud-only with no self-hosting option.
Does Chatwoot have a CRM like JivoChat?
Yes. Chatwoot includes a CRM workspace with contact profiles, notes, custom attributes, and segments. It integrates with external CRMs via API and webhooks.
Is JivoChat's free plan better than Chatwoot's?
JivoChat's free plan supports more agents, but with limited channels and no AI. Chatwoot's free plan supports 2 agents on live chat, and paid plans from $19/agent/mo add all 12+ channels. The right choice depends on whether you need more agents or more channels.
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Switching from JivoChat?
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