Predictable Pricing

Per-agent pricing that stays predictable - even at 100k tickets/month

Gorgias charges per ticket, which means your support bill grows with every customer conversation. A busy holiday season can push costs well past forecast. Chatwoot uses flat per-agent pricing - handle as many conversations as you need without per-ticket surprises.

Try Chatwoot freeSee pricing
  • Per-agent pricing, not per-ticket - handle unlimited conversations
  • Works for any industry, not just e-commerce
  • Captain AI included in plan - no per-automation-action fees
  • All channels included: WhatsApp, Instagram, TikTok, and more
  • Open source with self-hosting for data sovereignty

At a glance

Per-agent pricing

Chatwoot
Yes
Gorgias
No

Works for any industry

Chatwoot
Yes
Gorgias
E-commerce focus

AI copilot

Chatwoot
Yes
Gorgias
Yes

Self-hosted option

Chatwoot
Yes
Gorgias
No

Open source

Chatwoot
Yes
Gorgias
No
Chatwoot vs Gorgias

Feature comparison

See how Chatwoot and Gorgias compare across key features.

Feature ChatwootGorgias
Messaging Channels
Website live chatYesYes
EmailYesYes
WhatsAppYesYes
Instagram DMsYesYes
Facebook MessengerYesYes
TelegramYesNo
LINEYesNo
SMSYesYes
TikTok DMsYesNo
API channelYesYes
AI & Automation
AI copilot for agentsYesYes
AI-powered repliesYesYes
Chatbots / bot builderYesYes
Automation rulesYesYes
Canned responsesYesYes
SLA managementYesYes
Team Collaboration
Shared inboxYesYes
Private notesYesYes
Team assignmentsYesYes
Agent collision detectionYesNo
Labels and tagsYesYes
Contact segmentsYesYes
Reporting & Analytics
Conversation reportsYesYes
Agent performance reportsYesYes
CSAT reportsYesYes
Live dashboardYesYes
Team reportsYesYes
Custom report filtersYesYes
Deployment & Security
Cloud hostedYesYes
Self-hosted optionYesNo
Open-source codeYesNo
SSO / SAMLYesYes
Audit logsYesNo
Custom data retentionYesNo
API accessYesYes

Why teams switch from Gorgias

Common pain points that lead teams to explore alternatives.

  • Per-ticket pricing scales with your busiest months

    Gorgias charges per ticket. Black Friday, product launches, or viral moments mean unexpected cost spikes. Chatwoot's per-agent pricing stays the same regardless of volume.

  • Locked into e-commerce

    Gorgias is built around Shopify and e-commerce workflows. If your business grows beyond e-commerce - or isn't e-commerce at all - the tool becomes limiting. Chatwoot works for any support use case.

  • AI automation has usage-based costs

    Gorgias charges for automated actions within their AI workflows. Chatwoot's Captain AI is included on paid plans with no per-action or per-resolution billing.

  • No self-hosting or code access

    Gorgias is closed source and cloud-only. Teams needing data sovereignty or deep customization have no option.

Why Chatwoot

How Chatwoot is different

What makes Chatwoot the right choice over Gorgias.

  • Predictable billing at any volume

    Pay per agent, handle unlimited conversations. A 10-agent team costs the same whether they handle 1,000 or 100,000 conversations per month.

  • Industry-agnostic

    Chatwoot works for SaaS, healthcare, education, fintech, e-commerce, and any other industry. Not locked into Shopify-centric workflows.

  • Captain AI with predictable pricing

    Reply drafting, conversation summaries, and label suggestions included on paid plans. No per-action charges for AI automation.

  • Broader channel support

    WhatsApp, Instagram, Telegram, TikTok, LINE, SMS, and more - all included. Gorgias focuses on e-commerce channels.

  • Enterprise features

    SLA management, SAML SSO, audit logs, and role-based access for teams that need governance and compliance.

  • Open source and self-hostable

    Over 37k GitHub stars and a community of contributors. You can read the code, build integrations, or run it on your own servers.

Common questions

Answers to frequently asked questions about switching from Gorgias to Chatwoot.

Can Chatwoot integrate with Shopify like Gorgias?

Yes. Chatwoot integrates with Shopify via API and webhooks for pulling order data into conversations. While Gorgias has deeper native Shopify macros, Chatwoot gives you broader channel support and predictable pricing alongside the integration.

Why choose Chatwoot over Gorgias for e-commerce?

If per-ticket pricing is straining your budget, Chatwoot's per-agent model eliminates that cost risk. You also get open-source code, self-hosting, and the flexibility to use Chatwoot beyond just e-commerce as your business grows.

Can Chatwoot handle high ticket volumes like Gorgias?

Yes. Automation rules, SLAs, agent capacity controls, and team routing handle high-volume support efficiently. The difference is you won't pay more per conversation.

Does Chatwoot have e-commerce-specific features?

Chatwoot supports Shopify integration, custom attributes for order data, and automation workflows. It's not e-commerce-exclusive, which means it works well for e-commerce without limiting you to it.

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Switching from Gorgias?

Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.

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