Transparent Pricing

Person-centered support with transparent pricing and all channels included

Gladly pioneered person-centered support with a single conversation timeline per customer. Chatwoot offers the same unified customer view with 12+ channels, AI copilot, and pricing that doesn't require an enterprise sales call.

Try Chatwoot freeSee pricing
  • Unified customer conversation history across all channels
  • Transparent per-agent pricing, no enterprise-only access
  • Captain AI copilot included on paid plans
  • 12+ channels including WhatsApp, Instagram, Telegram, and more
  • Open source with self-hosting. Gladly is cloud-only

At a glance

Transparent pricing

Chatwoot
Yes
Gladly
No

Person-centered view

Chatwoot
Yes
Gladly
Yes

AI copilot

Chatwoot
Yes
Gladly
Yes

Self-hosted option

Chatwoot
Yes
Gladly
No

Open source

Chatwoot
Yes
Gladly
No
Chatwoot vs Gladly

Feature comparison

See how Chatwoot and Gladly compare across key features.

Feature ChatwootGladly
Messaging Channels
Website live chatYesYes
EmailYesYes
WhatsAppYesYes
Instagram DMsYesYes
Facebook MessengerYesYes
TelegramYesNo
LINEYesNo
SMSYesYes
TikTok DMsYesNo
API channelYesYes
AI & Automation
AI copilot for agentsYesYes
AI-powered repliesYesYes
Chatbots / bot builderYesYes
Automation rulesYesYes
Canned responsesYesYes
SLA managementYesYes
Team Collaboration
Shared inboxYesYes
Private notesYesYes
Team assignmentsYesYes
Agent collision detectionYesNo
Labels and tagsYesYes
Contact segmentsYesYes
Reporting & Analytics
Conversation reportsYesYes
Agent performance reportsYesYes
CSAT reportsYesYes
Live dashboardYesYes
Team reportsYesYes
Custom report filtersYesYes
Deployment & Security
Cloud hostedYesYes
Self-hosted optionYesNo
Open-source codeYesNo
SSO / SAMLYesYes
Audit logsYesYes
Custom data retentionYesYes
API accessYesYes

Why teams switch from Gladly

Common pain points that lead teams to explore alternatives.

  • Enterprise-only pricing

    Gladly requires a custom sales call for pricing and typically targets large enterprises. Chatwoot has transparent pricing from free to $99/agent/mo.

  • No free or starter tier

    Gladly has no free plan or self-service signup. Chatwoot lets you start free and scale up as needed.

  • Limited extensibility

    Gladly's closed platform limits custom integrations. Chatwoot's open API, webhooks, and source code give you full control.

  • Closed source, cloud only

    Gladly is proprietary with no self-hosting option. Chatwoot is fully open source with Docker and Kubernetes deployments.

Why Chatwoot

How Chatwoot is different

What makes Chatwoot the right choice over Gladly.

  • Unified customer view

    One conversation timeline per customer across all channels, similar to Gladly's person-centered approach. Built into every plan.

  • Transparent pricing

    Free plan for small teams, paid plans from $19/agent/mo. No sales calls required, no hidden costs.

  • 12+ messaging channels

    Chat, email, WhatsApp, Instagram, Telegram, TikTok, LINE, and SMS. Every channel is available from day one.

  • Captain AI copilot

    Captain helps agents write replies, understand intent, and catch up on long threads. Available on all paid plans, not just enterprise.

  • Automation and SLAs

    Auto-assignment, priority rules, SLA tracking, and CSAT surveys. Build efficient workflows without enterprise pricing.

  • Open source and self-hostable

    37k+ GitHub stars, full code access. Deploy on your own infrastructure or use the managed cloud.

Common questions

Answers to frequently asked questions about switching from Gladly to Chatwoot.

How does Chatwoot compare to Gladly's person-centered approach?

Chatwoot organizes conversations around contacts with unified profiles, conversation history, custom attributes, and notes across all channels. The person-centered view is built into the core product.

Is Chatwoot suitable for enterprise teams like Gladly?

Yes. Chatwoot offers SSO, audit logs, SLA management, role-based access, and enterprise support. The difference is you can start free and scale up, rather than committing to enterprise pricing upfront.

Can I try Chatwoot before buying unlike Gladly?

Yes. Chatwoot has a free plan for 2 agents on live chat, plus a free self-hosted option. No sales calls or commitments needed to get started.

Does Chatwoot integrate with the same tools as Gladly?

Chatwoot integrates with Salesforce, HubSpot, Slack, Shopify, and many others via API and webhooks. The open-source platform also supports custom integrations.

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Switching from Gladly?

Try Chatwoot free and see the difference. Our team can help you migrate your data and get set up.

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