Connect with donors, volunteers, and communities at scale
Chatwoot handles donor inquiries, volunteer coordination, beneficiary support, and community outreach from one inbox across WhatsApp, email, and chat on an open-source platform.
- WhatsApp, email, and live chat for donors and volunteers in one place
- Captain AI drafts thank-you replies for your team to review and send
- Self-host the Community Edition for free or start on the free cloud plan
Key outcomes
Higher donor retention
Build lasting relationships with personalized thank-you messages and impact updates.
Faster volunteer onboarding
Sign up and coordinate volunteers from one inbox with canned responses and automation rules.
Wider community reach
Connect with donors, volunteers, and beneficiaries across WhatsApp, email, and chat.
Budget-friendly
Self-host the Community Edition for free, or start on the free cloud plan and upgrade as you grow.
Powered by core features
The features that keep nonprofits connected to every donor and volunteer.
Build lasting relationships with donors through meaningful conversations
Donors ask about contributions, impact, and programs. Your team responds with personalized thank-you messages, impact data, and donation links, all from one inbox.
- Answer donor questions about programs and impact instantly
- Captain AI drafts thank-you messages with impact metrics
- Share secure donation links and tax receipts immediately
- Tag and segment donors for personalized follow-ups
Coordinate schedules and support beneficiaries at scale
Volunteers sign up, beneficiaries ask questions, and your team sends program updates, all in one shared inbox with full context and conversation history.
- Coordinate volunteer schedules and event sign-ups
- Answer beneficiary questions about programs and eligibility
- Send bulk program updates with WhatsApp and SMS campaigns
Plays to launch
Concrete workflows your nonprofit can use immediately.
Donation follow-up and receipts
Thank donors, share impact data, and send tax receipts instantly.
- Answer donor questions about programs and impact
- Share secure donation links and receipts
- Send quarterly impact updates with WhatsApp campaigns
Volunteer event coordination
Sign up volunteers, coordinate schedules, and send reminders.
- Capture volunteer availability and preferences
- Send event details and orientation info
- Send day-before reminders with a WhatsApp campaign
Beneficiary support desk
Answer questions about programs, eligibility, and services.
- Collect beneficiary questions via WhatsApp and email
- Respond with program details and eligibility criteria
- Route urgent cases to staff immediately
Campaign and fundraiser outreach
Launch fundraisers and keep communities informed at scale.
- Segment donors by contribution history
- Send campaign updates with WhatsApp and SMS campaigns
- Track engagement and follow up with warm leads
Platform
Infrastructure and integrations built for nonprofits with tight budgets.
Omnichannel inbox
WhatsApp, email, live chat, and Facebook in one place with full donor and volunteer history.
Self-host the Community Edition (open-source)
Deploy on your own servers for free, or use cloud plans that start free, with no vendor lock-in.
Multilingual support
Serve diverse communities with multilingual help centers and real-time translation.
Common questions
Practical answers nonprofits ask before getting started.
Is Chatwoot free for nonprofits?
Chatwoot is open-source, so you can self-host the Community Edition for free. On cloud there is a free Hacker plan, and paid plans start at $19 per agent per month with a 15-day free trial.
Can we self-host to reduce costs?
Yes. The Community Edition is free to self-host and gives you full control over your data, and it deploys on AWS, DigitalOcean, or any cloud provider. It does not include Captain AI, SLA policies, roles and permissions, or SSO, which are part of the paid plans.
Can we use WhatsApp in Chatwoot for donor and volunteer communication?
Yes. Connect your WhatsApp Business API number to Chatwoot and manage all donor, volunteer, and beneficiary conversations in one inbox.
Does Chatwoot support multiple languages?
Yes. You can create multilingual help centers, and Captain Copilot can help agents draft and translate replies in different languages, making it easier to serve diverse communities.
Is our donor data secure?
Chatwoot is SOC 2 Type II certified and GDPR compliant, with a DPA available and encryption in transit and at rest. Self-hosting gives you full control over where donor data lives.
Related resources
See how Chatwoot works for nonprofits
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