Campaigns

Proactive outbound messaging

Reach out to customers before they ask. Send targeted messages via live chat, SMS, and WhatsApp based on behavior, timing, and context.

WhatsApp campaigns: Schedule templates and track results
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Three ways to reach your customers

Choose the right channel for every message.

Live Chat Campaigns

Trigger messages based on visitor behavior, time on page, URL, and more.

WhatsApp Campaigns

Send pre-approved template messages to your WhatsApp contacts.

SMS Campaigns

Reach customers directly on their phone with targeted SMS messages.

Live Chat Campaigns

Engage visitors at the right moment

Show targeted messages to website visitors based on the page they're viewing and how long they've been there. Perfect for converting high-intent visitors on pricing or product pages.

  • Trigger messages based on time spent on page
  • Target specific URLs like /pricing or /checkout
  • Customize message content and timing
  • Show to new visitors or returning customers
  • Track campaign performance
WhatsApp Campaigns

Send template messages at scale

Use pre-approved WhatsApp templates to send order updates, appointment reminders, and promotional messages to your contacts. Templates ensure compliance with WhatsApp Business policies.

  • Select contacts using labels so each update reaches the right group.
  • Choose an approved template, fill in its variables, preview it, and schedule delivery. Edit or reschedule before the campaign starts.
  • See messages submitted to WhatsApp, delivered, read, failed, or skipped. Filter contacts by status and inspect failure or skip reasons.
  • Campaign messages and replies stay in the contact’s history. Agents see the campaign name, send time, and delivery status. Captain helps your team draft replies.
  • WhatsApp campaigns are included on Startups, Business, and Enterprise. Campaign analytics is included on Business and Enterprise.

SMS Campaigns

Direct reach via SMS

Send targeted SMS messages to your contacts for time-sensitive updates, appointment reminders, or promotional offers. SMS has high open rates and immediate delivery.

  • High open rates and immediate delivery
  • Appointment and event reminders
  • Promotional offers and updates
  • Character count optimization
  • Contact filtering and segmentation

Start engaging customers proactively

Create targeted campaigns across live chat, WhatsApp, and SMS to reach customers at the right time.

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