Manage X conversations from your inbox
Connect your X (formerly Twitter) account to Chatwoot. Handle DMs and mentions from a single inbox alongside all your other channels.
X support made simple
Everything you need to engage with your audience on X.
Handle DMs and mentions in one place
When customers reach out via X DMs or mention your brand, those conversations flow directly into Chatwoot. Respond quickly from a single dashboard.
- Receive X DMs directly in Chatwoot
- Get notified when your brand is mentioned
- Reply as X thread replies from Chatwoot
- Messages sync automatically in real-time
- Full conversation history across channels
WhatsAppX alongside all your channels
X conversations appear in the same inbox as WhatsApp, email, and live chat. Your team sees the complete customer history regardless of which channel they use.
- All X conversations in your team inbox
- See customer history across all channels
- Apply labels, assign agents, use automations
- Same workflow as WhatsApp and email
- No need to switch between apps
AI-powered responses for X
Captain helps your team respond faster on X. It suggests replies, handles common questions automatically, and ensures your tone stays consistent.
- AI suggests contextual responses for X conversations
- Auto-respond to common questions from DMs
- Smart handoff to human agents when needed
- Consistent tone across all your channels
Team features for X
Collaborate effectively with your team on X conversations.
Agent Assignment
Route X conversations to the right team members automatically or manually.
Private Notes
Add internal notes to conversations that customers can't see. Great for handoffs.
Canned Responses
Save and reuse common replies. Respond to FAQs in seconds.
Labels & Tags
Organize conversations with labels. Filter and find specific chats easily.
Automations
Set up rules to auto-assign, label, or respond based on message content.
Reports
Track response times, resolution rates, and team performance on X.
Be first to connect X to Chatwoot
Get early access to X integration. Start managing DMs and mentions from your audience in your unified inbox.