Solutions

Customer conversation solutions by team

Chatwoot offers workspaces built for how support, sales, and marketing teams work. Each runs on the same shared inbox, with Captain AI on paid plans, automation rules and SLA policies on Business and Enterprise, and canned responses that keep replies consistent.

Support

Support teams

Shared inbox with SLAs, Captain drafts, and governance-ready controls across chat, email, WhatsApp, and socials.

  • SLA timers, routing, collision detection
  • Captain drafts and translations, reviewed by agents
  • Audit logs and custom roles on Enterprise, plus downloadable reports

Explore Support teams

Sales

Sales teams

High-intent chat and WhatsApp in one queue with territory routing, Captain drafts, and clean handoffs to AEs.

  • Route by country, language, and custom attributes
  • Captain drafts from the conversation and past chats
  • Notes and ownership survive handoffs

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Marketing

Marketing teams

Campaign replies, social DMs, and email handled with Captain drafts, canned responses, and labels.

  • One queue for social DMs, email, and chat
  • Canned responses keep wording consistent
  • Agent review and Enterprise audit logs

Explore Marketing teams