Help center software for self-service support.
Build a branded knowledge base where customers can find answers fast, reduce repetitive tickets, and give agents more time for complex conversations.
More than just a knowledge base
Search that actually works, AI that suggests answers, and analytics that show what's missing. Built to reduce tickets, not just store articles.
AI-powered search
Customers type questions in their own words and get relevant articles instantly. No exact keyword matching required.
Learn morePublish in multiple languages
Create articles in any language. Each locale gets its own URL structure so customers find content in their language.
Learn moreSimple article editor
Write and format articles with a clean editor. Add images, videos, and code blocks without any technical knowledge.
Learn moreEmbedded in your chat widget
Customers can search your knowledge base directly from the chat widget. They find answers without waiting for an agent.
Learn moreSuper impressed with Chatwoot - another open source win. The out of the box help center/docs is clean. I should publicly state - We love woot. The experience is great!
Content Management
Write, organize, and publish with ease
A simple editor for your team to create and manage help articles without technical skills.
Rich text editor
Write articles with formatting, images, and embedded YouTube or Vimeo videos.
Categories & sections
Keep articles organized and easily accessible for your customers.
Draft & publish workflow
Save drafts, preview changes, and publish when ready.
Custom domain + SSL
Host on your own domain with auto-generated SSL certificates.
SEO metadata
Manage metadata for better search engine visibility and discoverability.
Full API support
Build custom integrations with our comprehensive API.
Let AI answer from your knowledge base
Train Captain on your help articles. It answers common questions automatically in the chat widget and suggests replies to your agents.
- Auto-answer in chat: Captain reads your help articles and answers customer questions automatically
- Agent suggestions: suggests relevant articles when agents are replying to customers
- FAQ suggestions: identifies common questions from conversations and suggests new articles to write
Multiple portals, one dashboard
Managing multiple brands or products? Create a dedicated help center portal for each and manage them all from one place.
- Separate portals: each brand or product gets its own help center with unique branding
- Centralized management: manage all portals from a single dashboard
- Private pages: restrict access to specific articles for selected users (coming soon)
Widget Integration
Help center inside your chat widget
Customers can search your knowledge base directly from the chat widget. They find answers without waiting, and when they need more help, the conversation continues with full context.
- One-click setup: attach your help center to the live chat widget with a single click
- Search before chat: customers search articles before starting a conversation
- AI suggestions: Captain suggests relevant articles based on what customers type
Localization
Speak your customers' language
Publish your help center in multiple languages. Each locale gets its own URL structure, and customers are automatically directed to content in their language.
- Multiple languages: publish articles in as many languages as you need
- Locale-specific URLs: each language gets its own clean URL structure
- Translation workflow: track which articles need translation updates (coming soon)
Cloud or self-hosted—your choice
Use our managed cloud platform for a hassle-free experience, or deploy on your own infrastructure for complete control.
Cloud
We handle hosting, updates, and security. You focus on creating great content for your customers.
- Automatic updates
- SSL included
- 99.9% uptime SLA
Self-hosted
Full control over your data and infrastructure. Deploy on your own servers or private cloud.
- Complete data ownership
- Compliance ready
- Docker & Kubernetes
Reduce tickets, not customer satisfaction
Give customers the self-service experience they expect while freeing your team to handle conversations that need a human touch.