Student and campus support with multilingual coverage
Chatwoot lets you serve students, faculty, and parents on their preferred channels with clear routing, self-service, and inclusive communication.
- Route by campus, program, or department
- Multilingual support with AI assistance
- Self-service and live help in one place
Key outcomes
Shorter queues
Deflect common admissions, housing, and IT questions with self-service and quick replies.
Better student experience
Provide fast, multilingual help across chat, email, SMS, and WhatsApp.
Clear ownership
Route to admissions, registrar, housing, or IT with teams, SLA policies, and clear assignment.
Accessibility
Offer mobile-friendly, channel-flexible support for every learner.
Powered by core features
The features that make campus-wide student support possible.
Guide prospects from inquiry to enrollment
Staff see program, campus, and term context while Captain drafts multilingual replies to keep admissions moving.
- Capture program and term in pre-chat
- Route to counselors with regional expertise
- Send checklists and deadlines automatically
- Captain drafts localized replies in the prospect's language
Support accounts, MFA, and device access
Students get instant self-service fixes from the help center while complex issues escalate to IT with full device and context captured.
- Auto-suggest fixes from the help center
- Escalate to IT with device/context captured
- Track resolution with CSAT
Campus playbooks
Concrete workflows your campus teams can use immediately.
Admissions & enrollment
Guide prospects from inquiry to enrollment.
- Capture program and term in pre-chat
- Route to counselors with regional expertise
- Send checklists and deadlines automatically
Housing and campus life
Resolve housing, meal plan, and campus facility issues quickly.
- Tag requests by building or service
- Notify facilities or housing teams
- Send status updates and ETAs
Student IT helpdesk
Support accounts, MFA, and device access.
- Auto-suggest fixes from the help center
- Escalate to IT with device/context captured
- Track resolution with CSAT
Academic support
Connect students to advisors and resources.
- Route by department or advisor
- Share links to tutoring and policies
- Follow up on at-risk students using labels and CSAT
Platform
Infrastructure and integrations built for higher education.
Inclusive by default
Translation assistance, channel preferences, and mobile-first experiences for students everywhere.
Deployment choice
Cloud for ease, self-host when required by institutional policy.
Integrations
Connect SIS, LMS, and identity providers through the REST API, outbound webhooks, and Dashboard Apps.
Common questions
Practical answers institutions ask before rolling this out.
Can Chatwoot support multiple campuses?
Yes. Create an inbox per campus or department, with its own business hours, canned responses in the local language, and its own team.
Do you support SSO?
Yes, for staff accounts. SSO and SAML sign-in for agents and administrators is available on the Enterprise plan on cloud, or on self-hosted Enterprise Edition. Chatwoot does not authenticate students or alumni, they simply message you on any channel.
How does Chatwoot handle multiple languages?
Captain Copilot helps agents translate and improve replies, automation rules can route on the browser language of the contact, and you can keep canned responses per language so advisors stay consistent. The help center supports multilingual articles.
Can we separate admissions, IT, and bursar requests?
Yes. Use separate inboxes and teams, automation rules and labels per queue, route on pre-chat form fields, and keep private notes visible only to staff. Teams, automation rules, and SLA policies are on the Business and Enterprise plans.
How do you protect student data?
Restrict access with roles and permissions and per-inbox membership. Audit logs, available on the Enterprise plan, record user activity, sign-in and security events, and configuration changes with IP address and timestamp, while assignments, labels, and status changes stay visible in the conversation itself.
See Chatwoot for your campus
Bring sample conversations from admissions, IT, or housing and we'll configure routing, SLAs, and Captain live.