Manage Instagram messages in your support inbox
Connect your Instagram Business account to Chatwoot. Handle DMs, story replies, and mentions from your unified inbox - your team never needs Instagram access.
Instagram support made simple
Everything you need to deliver great customer service on Instagram.
DMs, story replies, and mentions in one place
Never miss a customer message. Whether they DM you directly, reply to your story, or mention your brand - every interaction flows into your Chatwoot inbox.
- Direct messages from customers and followers
- Story replies and reactions
- Quick reply buttons supported
- Share products directly in chat
Agents don't need Instagram access
Keep your Instagram account secure. Your support team responds to messages through Chatwoot - they never need your Instagram login or access to your business account.
- Only account owner connects to Chatwoot once
- Support agents respond through Chatwoot only
- No Instagram login credentials shared
- Disconnect anytime from Meta Business settings
- Full audit trail of all messages
Unified Inbox
Instagram alongside all your channels
Instagram DMs appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.
- All Instagram conversations in your team inbox
- See customer history across all channels
- Apply labels, assign agents, use automations
- Same workflow as email and chat
- No need to switch between apps
WhatsAppAI-powered Instagram responses
Captain helps your team respond faster on Instagram. It suggests replies, handles common questions automatically, and learns from your knowledge base to give accurate answers.
- AI suggests responses based on your knowledge base
- Auto-respond to common Instagram questions
- Translate messages to any language
- Smart handoff to human agents when needed
Team features for Instagram
Collaborate effectively with your team on Instagram conversations.
Agent Assignment
Route Instagram conversations to the right team members automatically or manually.
Private Notes
Add internal notes to conversations that customers can't see. Great for handoffs.
Canned Responses
Save and reuse common replies. Respond to FAQs in seconds.
Labels & Tags
Organize conversations with labels. Filter and find specific chats easily.
Automations
Set up rules to auto-assign, label, or respond based on message content.
Reports
Track response times, resolution rates, and team performance on Instagram.
Connect your Instagram Business account today
Start managing Instagram DMs and story replies in your unified inbox. Setup takes just a few minutes.