The AI agent for customer support
Captain makes customer support smarter, faster, and more personal. Automate conversations, assist agents with AI-powered suggestions, and deliver support in any language.
AI that works alongside your team
Four powerful capabilities that transform how you deliver customer support.
AI Assistant
Automate first-response conversations with AI that learns from your help center and FAQs.
Copilot
Help agents draft, improve, and translate responses with AI-powered suggestions.
Smart FAQs
Identify knowledge gaps by surfacing common questions not yet in your help center.
Memories
Remember important context from past conversations for personalized support.
Automate customer conversations
Captain Assistant handles initial customer questions automatically. It learns from your help center, past conversations, and FAQs to provide accurate answers instantly.
- Learns from your help center, past chats, and FAQs
- Handles initial questions before transferring to agents
- Provides accurate, contextual responses instantly
- Seamlessly hands off to human agents when needed
Your agents' AI-powered sidekick
Copilot helps agents respond faster with smart suggestions, instant access to past conversations, and quick lookups from your help center. Draft, improve, or translate responses in one click.
- Draft responses based on conversation context
- Improve existing drafts with one click
- Translate messages to any language instantly
- Access past conversations and help articles quickly
Smart FAQs
Identify knowledge gaps automatically
Captain spots common questions that aren't covered in your knowledge base. It surfaces these gaps so you can create new articles and improve self-service for everyone.
- Automatically identifies common unanswered questions
- Suggests new knowledge base articles to create
- Tracks which gaps have been addressed
- Reduces repeat questions over time
Memories
Never forget important context
Captain remembers key details from every conversation. If a customer mentions an issue more than once, your team has the context to provide personalized, informed support.
- Automatically summarizes key conversation details
- Tracks recurring issues for each customer
- Provides context for future interactions
- Helps agents deliver personalized support
Multilingual Support
Speak your customer's language
Captain helps agents respond to customers in their native language with smooth, natural translations.
Ask Copilot
Query anything about your customers
Need to know if there were previous conversations with a customer? Want to find specific details from past interactions? Just ask Copilot in natural language and get instant answers.
- Ask questions in natural language
- Search previous conversations instantly
- Find customer history and context
- Get answers without leaving the conversation
AI in Chatwoot
Three ways to put AI to work
Captain
You're hereThe AI copilot inside Chatwoot. It answers customers directly from your help content.
Agent Bots
Plug your own bot into any inbox through webhooks and the Agent Bot API.
Merchant Portal
Coding agents in your terminal, reading the queue and preparing work you approve.
Ready to put Captain to work?
Let Captain handle the routine questions while your team focuses on what matters most - building relationships with your customers.