One inbox for every customer conversation
Bring all your support channels together. Chat, email, WhatsApp, and social messages flow into one collaborative inbox where your team resolves faster.
Three core pillars powering modern customer conversations
Super Chat unifies autonomous AI deflection, seamless human agent handoffs, and true omnichannel synchronization into one synchronized inbox.
Super Chatbot
Autonomous Conversational AI & FAQ Deflection
Deploy intelligent AI chatbots powered by Claude, OpenAI, and Gemini. Answer customer inquiries 24/7, query real-time order tracking and stock availability, and deflect up to 75% of routine questions without human latency.
- Zero-shot intent matching across Thai & English slang
- Live catalog & tracking API queries directly to database
- Proactive sentiment triage with automatic escalation triggers
Human Takeover
Seamless Bot Handoff & Collision Lock
When VIP customers or complex negotiations require human empathy, staff take over with a single click. The complete conversational transcript, sentiment score, and buyer cart history transfer instantly with zero context loss.
- 1-Click bot pause & lock for immediate agent ownership
- Real-time collision detection prevents overlapping agent replies
- Private internal notes & supervisor whispers without buyer seeing
Multi channel management
7+ Social Channels in One Synchronized Queue
Stop switching between 5 devices and browser tabs. Consolidate Line OA, Facebook Messenger, Instagram DMs, TikTok Shop, WhatsApp Business, Email, and Web Live Chat into one inbox with unified triage, labels, and response SLAs.
- Unified queue for Line, TikTok, FB, IG & WhatsApp
- Native rich cards, payment slip uploads & catalog carousels
- Skills-based auto routing & SLA timers per sales channel
Live Omnichannel Conversation Stream
REALTIME LIVEMonitor customer conversations across social channels, observe Super Chatbot resolution, and trigger instant Human Takeover.
| Customer & Channel | Agent / Mode | Last Message & Intent | Wait Time / SLA | Action |
|---|
Three core pillars powering modern customer conversations
Sell and support seamlessly with autonomous AI bots, collision-free agent handoffs, and a unified social inbox.
Super Chatbot
Autonomous AI agent answering routine buyer inquiries, intent detection, catalog product recommendations, and 24/7 automated sales replies.
Human Takeover
Seamless live agent escalation with real-time typing indicators, internal agent notes, and collision prevention across your sales reps.
Multi Channel Management
Connect Line OA, Facebook Messenger, Instagram DMs, WhatsApp, TikTok, and live web chat into a single collaborative team inbox.
Close more sales across social chat.
Connect your Line, Facebook, Instagram, and WhatsApp channels to Super Chat in under 2 minutes.