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Frequently asked questions

Quick answers to the most common questions. Open any question to read the full guide.

Super Sales utilizes deep-learning OCR vision that parses uploaded receipt images in under 280ms. It validates bank logos (Kasikorn, SCB, Bangkok Bank, Krungthai), amount, transaction date/time, and unique bank transfer reference code to eliminate fraud and duplicate slips before releasing orders.

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Head to Channels in Super Chat Settings, select Line OA or Facebook Messenger, and authenticate via Channel Access Token or Facebook Login. Once connected, incoming inquiries and customer chats route instantly into your shared team inbox.

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Super Sales centralizes inventory buffers across all connected sales channels (TikTok Shop, Shopee, Lazada, and Digital Store). When an item sells on any channel, safety stock levels update immediately across all platforms to eliminate overselling.

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Ads Super AI continuously monitors real-time conversion value and cost-per-acquisition. It automatically raises budgets on high-performing ad sets that exceed your target ROAS threshold and instantly pauses or trims underperforming ads to protect margin.

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Our system tracks parcel delivery statuses from Flash Express, Kerry, and Thailand Post in real time. Once marked delivered, COD collected amounts are automatically matched against courier remittance reports to flag discrepancies instantly.

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Yes. Agents or automated bots can generate unique PromptPay QR codes with exact order amounts embedded directly in chat. Once scanned and paid by the customer, AI Slip OCR or bank webhooks automatically mark the order paid.

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When an agent opens a conversation, Super Chat places a visual lock and typing indicator visible to all team members. This prevents multiple agents from drafting conflicting answers or double-charging customers on the same order.

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Super Sales broadcasts HMAC-signed webhook events for order creation, payment confirmation, and shipment status changes. You can also query our REST API to sync inventory, customers, and financial transaction records with your internal ERP or POS.

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