Everything you need to deliver great customer experiences
From live chat and shared inbox to AI-powered automations and detailed analytics—Super Chat gives your team all the tools to support customers at scale.
Every channel, one inbox
Connect all your support channels and manage conversations from a single, unified dashboard.
Website Live Chat
Customizable chat widget for your website
Connect support emails via IMAP/SMTP
Official WhatsApp Business API
Facebook Messenger
Manage Facebook page messages
Instagram DMs
Handle Instagram direct messages
TikTok
Manage TikTok direct messages
X (Twitter)
X DMs & Mentions
Telegram
Manage Telegram conversations
LINE
LINE messaging support
SMS
SMS via Twilio and other providers
Voice
Phone calls inside your inbox
Shared Inbox
Collaborative team queues
All Channels
View all supported channels
Tools to handle any conversation
Everything your team needs to collaborate, organize, and resolve customer conversations efficiently.
Labels
Organize conversations with tags
Private Notes
Internal team discussions
Teams
Create internal teams
Assignments
Auto-assign conversations to agents
Priority
Set conversation urgency levels
Read Receipts
Confirm message delivery
Collision Detection
Prevent duplicate replies
Conversation Filters
Advanced filtering options
Work smarter with AI and automation
Let Captain AI and automation rules handle repetitive work so your team can focus on complex issues.
Captain AI
AI copilot for your team
Captain Monitors
Track conversation themes in plain English
Captain Triage
Set priority, labels and team automatically
Automation Rules
Trigger actions on conditions
Macros
One-click action sequences
Chatbots
Dialogflow, Rasa integration
Merchant Portal
Coding agents in your terminal
SLA Management
Response time tracking
Business Hours
Set availability schedules
Auto-Assignment
Smart conversation routing
Agent Capacity
Prevent agent overload
Know your customers better
Unified customer profiles with complete conversation history, custom attributes, and segmentation.
Contact Profiles
Unified customer view
Contact Notes
Add notes to customers
Custom Attributes
Add custom fields
Contact Segments
Filter and group contacts
Conversation History
Complete interaction timeline
Pre-Chat Forms
Collect info before chat
CSV Import
Bulk import contacts
Contacts API
Sync with external systems
Measure what matters
Real-time dashboards and detailed reports to track performance across agents, teams, and channels.
Work faster, resolve quicker
Keyboard shortcuts, canned responses, and bulk actions to maximize your team's efficiency.
Make it yours
Customize every touchpoint and empower customers to find answers on their own.
Widget Customization
Brand colors and position
Knowledge Base
Self-service help center portal
50+ Languages
Multilingual support
Pre-Chat Forms
Custom intake forms
Campaigns
Proactive outbound messages
WhatsApp campaigns
Schedule templates and track results
Custom Domain
Host on your domain
Email Templates
Branded email responses
RTL Support
Right-to-left languages
Connect your stack
Native integrations and powerful APIs to connect Super Chat with your existing tools.
Slack
Handle chats from Slack
Webhooks
Real-time event callbacks
REST API
Full API access
Dialogflow
Google NLP chatbots
Google Translate
Auto-translate messages
Linear
Create issues from chats
Dashboard Apps
Embed custom apps
Cloudflare RealtimeKit
Audio & video calls in chat
All Integrations
Browse all integrations
Enterprise-grade security
SOC 2 Type II, with encryption, audit logs, and role-based access control.
Ready to transform your customer support?
Join thousands of businesses using Super Chat to deliver exceptional customer experiences.