[{"data":1,"prerenderedAt":38},["Reactive",2],{"blogPosts-v2-18":3,"featurePages":37},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":16,"tags":17,"authors":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":15,"reading_time":34,"access":35,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":36,"meta_description":15,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v2-18","648c2bb7730b190d1c2da5de","20a47ea0-badc-48dc-b292-dd02e6b5a0b7","[V2.18.0] Attachment view, Contact export, CSAT filters, and more.","\u003Cp>The new Chatwoot v2.18 is live. Here is your June '23 update. 👇\u003C/p>\u003Ch2 id=\"browse-attachments-from-a-conversation\">Browse attachments from a conversation\u003C/h2>\u003Cp>Quit scrolling through lengthy conversations to view shared attachments. Now you can simply click on a shared image, audio, or video file and go left or right to navigate through all the attachments in that conversation.\u003C/p>\u003Cfigure class=\"kg-card kg-video-card\">\u003Cdiv class=\"kg-video-container\">\u003Cvideo src=\"https://www-internal-blog.chatwoot.com/content/media/2023/06/attachment-view-chatwoot.mp4\" poster=\"https://img.spacergif.org/v1/2012x1080/0a/spacer.png\" width=\"2012\" height=\"1080\" loop autoplay muted playsinline preload=\"metadata\" style=\"background: transparent url('https://www-internal-blog.chatwoot.com/content/images/2023/06/media-thumbnail-ember314.jpg') 50% 50% / cover no-repeat;\" />\u003C/video>\u003Cdiv class=\"kg-video-overlay\">\u003Cbutton class=\"kg-video-large-play-icon\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\"/>\u003C/svg>\u003C/button>\u003C/div>\u003Cdiv class=\"kg-video-player-container kg-video-hide\">\u003Cdiv class=\"kg-video-player\">\u003Cbutton class=\"kg-video-play-icon\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\"/>\u003C/svg>\u003C/button>\u003Cbutton class=\"kg-video-pause-icon kg-video-hide\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Crect x=\"3\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\"/>\u003Crect x=\"14\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\"/>\u003C/svg>\u003C/button>\u003Cspan class=\"kg-video-current-time\">0:00\u003C/span>\u003Cdiv class=\"kg-video-time\">/\u003Cspan class=\"kg-video-duration\">\u003C/span>\u003C/div>\u003Cinput type=\"range\" class=\"kg-video-seek-slider\" max=\"100\" value=\"0\">\u003Cbutton class=\"kg-video-playback-rate\">1×\u003C/button>\u003Cbutton class=\"kg-video-unmute-icon\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Cpath d=\"M15.189 2.021a9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h1.794a.249.249 0 0 1 .221.133 9.73 9.73 0 0 0 7.924 4.85h.06a1 1 0 0 0 1-1V3.02a1 1 0 0 0-1.06-.998Z\"/>\u003C/svg>\u003C/button>\u003Cbutton class=\"kg-video-mute-icon kg-video-hide\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Cpath d=\"M16.177 4.3a.248.248 0 0 0 .073-.176v-1.1a1 1 0 0 0-1.061-1 9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h.114a.251.251 0 0 0 .177-.073ZM23.707 1.706A1 1 0 0 0 22.293.292l-22 22a1 1 0 0 0 0 1.414l.009.009a1 1 0 0 0 1.405-.009l6.63-6.631A.251.251 0 0 1 8.515 17a.245.245 0 0 1 .177.075 10.081 10.081 0 0 0 6.5 2.92 1 1 0 0 0 1.061-1V9.266a.247.247 0 0 1 .073-.176Z\"/>\u003C/svg>\u003C/button>\u003Cinput type=\"range\" class=\"kg-video-volume-slider\" max=\"100\" value=\"100\">\u003C/div>\u003C/div>\u003C/div>\u003C/figure>\u003Ch2 id=\"one-click-contacts-export\">One-click contacts export\u003C/h2>\u003Cp>Find the new 'Export' button on your Contacts screen. Quickly get a \u003Ccode>csv\u003C/code> file with comprehensive details of all your contacts.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/06/contacts-export.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1049\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/06/contacts-export.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/06/contacts-export.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/06/contacts-export.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/06/contacts-export.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"enhanced-filters-for-csat-reports\">Enhanced filters for CSAT reports\u003C/h2>\u003Cp>Find three new filters on your CSAT Reports screen – teams, inboxes, and ratings. Gain deeper insights into customer feedback. Learn valuable insights, optimize for team performance, improve specific inboxes, and prioritize actions based on customer sentiment.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/06/filters-for-CSAT-reports.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1049\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/06/filters-for-CSAT-reports.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/06/filters-for-CSAT-reports.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/06/filters-for-CSAT-reports.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/06/filters-for-CSAT-reports.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"other-updates-and-improvements\">Other updates and improvements \u003C/h2>\u003Cul>\u003Cli>Send interactive messages (button and list) in WhatsApp inbox\u003C/li>\u003Cli>Ability to update bot/user avatars from Super Admin Dashboard\u003C/li>\u003Cli>Audit logs for \u003Ccode>sign_in\u003C/code>, \u003Ccode>sign_out\u003C/code>, team events (EE)\u003C/li>\u003Cli>Support for configuring subdomains in widget SDK\u003C/li>\u003Cli>Support for super script tag in help center articles\u003C/li>\u003Cli>Numerous bug fixes and enhancements\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/clairton?ref=www-internal-blog.chatwoot.com\">@clairton\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/steffenhaak?ref=www-internal-blog.chatwoot.com\">@steffenhaak\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/amplitudesxd?ref=www-internal-blog.chatwoot.com\">@amplitudesxd\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/marcelstoer?ref=www-internal-blog.chatwoot.com\">@marcelstoer\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/memorycancel?ref=www-internal-blog.chatwoot.com\">@memorycancel\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/ChamathKB?ref=www-internal-blog.chatwoot.com\">@ChamathKB\u003C/a> for the contributions.\u003C/p>",null,false,"public","2023-06-16T09:30:31.000+00:00","2026-07-07T13:55:50.000+00:00","2023-06-20T06:40:04.000+00:00","Chatwoot's new version 2.18.0 is up. Find the all-new Attachment view, easy Contacts export, enhanced filters for CSAT reports, and much more.","https://www.chatwoot.com/blog/v2-18",[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":30},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":30},{"id":19,"name":20,"slug":20,"description":21,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/v2-18/",1,true,"Chatwoot V2.18.0: Attachments, Contact export, CSAT filters",[],1791619882395]