[{"data":1,"prerenderedAt":38},["Reactive",2],{"blogPosts-v2-17":3,"featurePages":37},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":16,"tags":17,"authors":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":15,"reading_time":34,"access":35,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":36,"meta_description":15,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v2-17","6464b1de730b190d1c2d9e35","5333c333-4492-4c77-9c73-7097846f3420","[V2.17.0] AI, conversation prioritization, sorting, and more.","\u003Cp>The new Chatwoot v2.17 is live. Here is your May '23 update. 👇\u003C/p>\u003Ch2 id=\"openai-integration-get-super-efficient-with-ai\">[OpenAI integration] Get super efficient with AI\u003C/h2>\u003Cp>Introducing the new OpenAI integration for Chatwoot. Connect your OpenAI account with an API key to unlock three new AI-driven features:\u003C/p>\u003Col>\u003Cli>Get AI-generated reply suggestions for faster responses.\u003C/li>\u003Cli>Improve your message drafts with AI-generated recommendations while composing messages.\u003C/li>\u003Cli>Summarize conversations in a click.\u003C/li>\u003C/ol>\u003Cfigure class=\"kg-card kg-video-card\">\u003Cdiv class=\"kg-video-container\">\u003Cvideo src=\"https://www-internal-blog.chatwoot.com/content/media/2023/05/ai.mp4\" poster=\"https://img.spacergif.org/v1/1556x1080/0a/spacer.png\" width=\"1556\" height=\"1080\" loop autoplay muted playsinline preload=\"metadata\" style=\"background: transparent url('https://www-internal-blog.chatwoot.com/content/images/2023/05/media-thumbnail-ember168.jpg') 50% 50% / cover no-repeat;\" />\u003C/video>\u003Cdiv class=\"kg-video-overlay\">\u003Cbutton class=\"kg-video-large-play-icon\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\"/>\u003C/svg>\u003C/button>\u003C/div>\u003Cdiv class=\"kg-video-player-container kg-video-hide\">\u003Cdiv class=\"kg-video-player\">\u003Cbutton class=\"kg-video-play-icon\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\"/>\u003C/svg>\u003C/button>\u003Cbutton class=\"kg-video-pause-icon kg-video-hide\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Crect x=\"3\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\"/>\u003Crect x=\"14\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\"/>\u003C/svg>\u003C/button>\u003Cspan class=\"kg-video-current-time\">0:00\u003C/span>\u003Cdiv class=\"kg-video-time\">/\u003Cspan class=\"kg-video-duration\">\u003C/span>\u003C/div>\u003Cinput type=\"range\" class=\"kg-video-seek-slider\" max=\"100\" value=\"0\">\u003Cbutton class=\"kg-video-playback-rate\">1×\u003C/button>\u003Cbutton class=\"kg-video-unmute-icon\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Cpath d=\"M15.189 2.021a9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h1.794a.249.249 0 0 1 .221.133 9.73 9.73 0 0 0 7.924 4.85h.06a1 1 0 0 0 1-1V3.02a1 1 0 0 0-1.06-.998Z\"/>\u003C/svg>\u003C/button>\u003Cbutton class=\"kg-video-mute-icon kg-video-hide\">\u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\u003Cpath d=\"M16.177 4.3a.248.248 0 0 0 .073-.176v-1.1a1 1 0 0 0-1.061-1 9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h.114a.251.251 0 0 0 .177-.073ZM23.707 1.706A1 1 0 0 0 22.293.292l-22 22a1 1 0 0 0 0 1.414l.009.009a1 1 0 0 0 1.405-.009l6.63-6.631A.251.251 0 0 1 8.515 17a.245.245 0 0 1 .177.075 10.081 10.081 0 0 0 6.5 2.92 1 1 0 0 0 1.061-1V9.266a.247.247 0 0 1 .073-.176Z\"/>\u003C/svg>\u003C/button>\u003Cinput type=\"range\" class=\"kg-video-volume-slider\" max=\"100\" value=\"100\">\u003C/div>\u003C/div>\u003C/div>\u003C/figure>\u003Ch2 id=\"prioritize-conversations\">Prioritize conversations\u003C/h2>\u003Cp>A new \u003Cem>conversation action \u003C/em>called \"Priority\" has been added to the dashboard. This will help you label conversations based on urgency, which will be visible to the team and help ensure prompt replies.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/05/conversation-priority-feature.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1051\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/05/conversation-priority-feature.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/05/conversation-priority-feature.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/05/conversation-priority-feature.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/05/conversation-priority-feature.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"sort-conversations\">Sort conversations\u003C/h2>\u003Cp>Now you can sort conversations based on activity, when they were created, and priority.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/05/sorting-of-conversations-in-chatwoot.png\" class=\"kg-image\" alt=\"sorting conversations feature\" loading=\"lazy\" width=\"2000\" height=\"1051\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/05/sorting-of-conversations-in-chatwoot.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/05/sorting-of-conversations-in-chatwoot.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/05/sorting-of-conversations-in-chatwoot.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/05/sorting-of-conversations-in-chatwoot.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"personalize-inbox-greeting-messages-with-template-variables\">Personalize inbox greeting messages with template variables\u003C/h2>\u003Cp>Now you can include various template variables in your greeting messages for various inboxes. Start typing \u003Ccode>{{\u003C/code> to see the list of available template variables.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/05/dynamic-greeting-messages.png\" class=\"kg-image\" alt=\"dynamic greeting messages feature\" loading=\"lazy\" width=\"2000\" height=\"1051\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/05/dynamic-greeting-messages.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/05/dynamic-greeting-messages.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/05/dynamic-greeting-messages.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/05/dynamic-greeting-messages.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"note-upgrade-to-rails-version-7\">[Note] Upgrade to Rails version 7\u003C/h2>\u003Cp>This release includes an upgraded Rails version 7, However, please note that this requires a more recent version of Redis (7+). \u003C/p>\u003Cp>If you encounter any issues after updating to v2.17, we recommend upgrading your Redis version. If you are utilizing managed Redis with version 7+, your instance will remain unaffected by this change.\u003C/p>\u003Cp>To check your Redis version, run the following command:\u003C/p>\u003Cpre>\u003Ccode>redis-server --version\u003C/code>\u003C/pre>\u003Cp>To upgrade Redis, please follow these steps: \u003C/p>\u003Col>\u003Cli>Run the following command to import the Redis archive keyring:\u003C/li>\u003C/ol>\u003Cpre>\u003Ccode>curl -fsSL https://packages.redis.io/gpg | sudo gpg --dearmor -o /usr/share/keyrings/redis-archive-keyring.gpg\u003C/code>\u003C/pre>\u003Cp>2. Add the Redis repository to your package sources by running the following command:\u003C/p>\u003Cpre>\u003Ccode>echo \"deb [signed-by=/usr/share/keyrings/redis-archive-keyring.gpg] https://packages.redis.io/deb $(lsb_release -cs) main\" | sudo tee /etc/apt/sources.list.d/redis.list\u003C/code>\u003C/pre>\u003Cp>Upgrade Redis. \u003C/p>\u003Cpre>\u003Ccode>sudo apt-get update\n\nsudo apt-get upgrade redis-server\u003C/code>\u003C/pre>\u003Cp>After upgrading Redis, restart Chatwoot using the following commands:\u003C/p>\u003Cpre>\u003Ccode>sudo cwctl --restart\u003C/code>\u003C/pre>\u003Cp>In addition, there is a new library required for image processing. Please install it by running:\u003C/p>\u003Cpre>\u003Ccode>sudo apt install libvips\u003C/code>\u003C/pre>\u003Cp>If restarting Chatwoot doesn't resolve the issues, we recommend rebooting the instance. If you face any issues or need more help, create an issue/discussion in \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/orgs/chatwoot/discussions?ref=www-internal-blog.chatwoot.com\">GitHub\u003C/a> or post on the \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://discord.com/invite/cJXdrwS/?ref=www-internal-blog.chatwoot.com\">community discord server\u003C/a>.\u003C/p>\u003Ch2 id=\"other-updates-and-improvements\">Other updates and improvements \u003C/h2>\u003Cul>\u003Cli>See your Instagram stories inside Chatwoot when someone replies to them.\u003C/li>\u003Cli>SLA APIs (Enterprise Edition)\u003C/li>\u003Cli>Create uncategorized Help Center articles.\u003C/li>\u003Cli>Improved email fetching for IMAP inboxes\u003C/li>\u003Cli>Automatic reconnects in the background\u003C/li>\u003Cli>Numerous bug fixes and performance enhancements\u003C/li>\u003Cli>New languages: Hebrew\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a> , \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/vmakuh?ref=www-internal-blog.chatwoot.com\">@vmakuh\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/gitstart?ref=www-internal-blog.chatwoot.com\">@gitstart\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/raph941?ref=www-internal-blog.chatwoot.com\">@raph941\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/shaheer-haider?ref=www-internal-blog.chatwoot.com\">@shaheer-haider\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/giquieu?ref=www-internal-blog.chatwoot.com\">@giquieu\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/J4Wx?ref=www-internal-blog.chatwoot.com\">@J4Wx\u003C/a> for the contributions.\u003C/p>\u003Cp>P.S. We will be hosting Chatwoot Connect very soon; stay tuned.\u003C/p>",null,false,"public","2023-05-17T10:52:14.000+00:00","2026-07-07T13:56:18.000+00:00","2023-05-18T07:32:06.000+00:00","Chatwoot's new version 2.17.0 is up. Find new AI-powered features, set priorities to conversations, sort conversations, and much more.","https://www.chatwoot.com/blog/v2-17",[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":30},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":30},{"id":19,"name":20,"slug":20,"description":21,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/v2-17/",2,true,"Chatwoot V2.17.0: AI, conversation prioritization, sorting",[],1791619882423]