[{"data":1,"prerenderedAt":38},["Reactive",2],{"blogPosts-v2-13-0-dyte-microsoft-more":3,"featurePages":37},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":16,"authors":17,"tags":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":15,"reading_time":34,"access":35,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":36,"meta_description":9,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v2-13-0-dyte-microsoft-more","63ce76e4730b190d1c2d9641","c4378ea4-7f7d-4857-aec8-c28fffd9a38a","[v2.13.0] Video calling, Microsoft support, template variables, and more.","\u003Cp>The new Chatwoot v2.13 is here. This release focuses on improving the capabilities of various inboxes. Here is your brief:\u003C/p>\u003Ch2 id=\"video-call-your-customers\">Video call your customers  \u003C/h2>\u003Cp>Chatwoot has partnered up with \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://dyte.io/?ref=www-internal-blog.chatwoot.com\">Dyte\u003C/a> to provide a seamless video calling experience. To use, setup the Dyte integration from the \u003Ccode>Applications\u003C/code> tab. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/01/video-call-chatwoot.png\" class=\"kg-image\" alt=\"chatwoot-dyte integration for video call support\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/01/video-call-chatwoot.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/01/video-call-chatwoot.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/01/video-call-chatwoot.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/01/video-call-chatwoot.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"microsoft-is-now-a-natively-supported-email-provider\">Microsoft is now a natively supported email provider\u003C/h2>\u003Cp>Now, you can directly connect your Microsoft inbox as an email channel, with only a couple of clicks. This removes the need for manual setup of email inboxes.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/01/microsoft-chatwoot-1.png\" class=\"kg-image\" alt=\"chatwoot-microsoft for email channel\" loading=\"lazy\" width=\"2000\" height=\"1125\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/01/microsoft-chatwoot-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/01/microsoft-chatwoot-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/01/microsoft-chatwoot-1.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/01/microsoft-chatwoot-1.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"use-template-variables-for-a-more-effective-communication\">Use template variables for a more effective communication\u003C/h2>\u003Cp>Now you can create dynamic messages with the help of template variables. These are placeholder values created like this: \u003Ccode>{{variable}}\u003C/code>. They can be used to hold specific information, such as a customer's name or order number, into messages. Utilize your template variables in your canned responses as well as text editor.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/01/template-variables-chatwoot.png\" class=\"kg-image\" alt=\"template variables in messages\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/01/template-variables-chatwoot.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/01/template-variables-chatwoot.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/01/template-variables-chatwoot.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/01/template-variables-chatwoot.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"longer-audio-messages-for-whatsapp-inbox\">Longer audio messages for WhatsApp inbox\u003C/h2>\u003Cp>You can now send longer audio messages in WhatsApp inbox, up to 15 minutes in length.\u003C/p>\u003Ch2 id=\"intuitive-location-messages-in-telegram-inbox\">Intuitive location messages in Telegram inbox\u003C/h2>\u003Cp>Your customers can now share their location through the Telegram inbox. \u003C/p>\u003Ch2 id=\"other-updates-and-improvements\">Other updates and improvements \u003C/h2>\u003Cul>\u003Cli>Numerous bug fixes and enhancements.\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/giquieu?ref=www-internal-blog.chatwoot.com\">@giquieu\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/drexlma?ref=www-internal-blog.chatwoot.com\">@drexlma\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/civilcoder55?ref=www-internal-blog.chatwoot.com\">@civilcoder55\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/ooooooo-q?ref=www-internal-blog.chatwoot.com\">@ooooooo-q\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/matuszewskijan?ref=www-internal-blog.chatwoot.com\">@matuszewskijan\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/iprithvitharun?ref=www-internal-blog.chatwoot.com\">@iprithvitharun\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a> for the contributions.\u003C/p>\u003Cp>\u003Cstrong>P.S. \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/chatwoot-connect?ref=www-internal-blog.chatwoot.com\">Join us for Chatwoot Connect on 31 January\u003C/a>\u003C/strong> to watch a demo of everything new at Chatwoot, and interact with the team.\u003C/p>",null,false,"public","2023-01-23T12:00:36.000+00:00","2026-07-07T13:57:20.000+00:00","2023-01-24T12:20:34.000+00:00","This release includes a built-in integration with Dyte for video call functionality and support for Microsoft as an email provider. Additionally, users can now utilize template variables in their messages.","https://www.chatwoot.com/blog/v2-13-0-dyte-microsoft-more",[18],{"id":19,"name":20,"slug":21,"profile_image":22,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":23},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",[25],{"id":26,"name":27,"slug":27,"description":28,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":29,"url":30},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":19,"name":20,"slug":21,"profile_image":22,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":23},{"id":26,"name":27,"slug":27,"description":28,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":29,"url":30},"https://www-internal-blog.chatwoot.com/v2-13-0-dyte-microsoft-more/",1,true,"[v2.13] Video calling, Microsoft support, template variables",[],1791619882579]