[{"data":1,"prerenderedAt":38},["Reactive",2],{"blogPosts-v2-10-0":3,"featurePages":37},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":16,"authors":17,"tags":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":15,"reading_time":34,"access":35,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":7,"meta_description":36,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v2-10-0","63524884730b190d1c2d8877","3c664a52-b7e6-47f6-b141-45b3dfb7af59","[v2.10.0] Draft replies, hotkey preferences, and more","\u003Cp>Hi, there. Chatwoot v2.10 is live. This release focuses on making working with Chatwoot more efficient. Here is a brief of what's new:\u003C/p>\u003Ch3 id=\"%F0%9F%98%A9-never-lose-your-drafted-messages\">😩 Never lose your drafted messages\u003C/h3>\u003Cp>If you're composing a reply or sending a private note to a teammate and leave the screen or even refresh the page––your text will be right where you left it. Chatwoot shall save the data and preserve your unsent messages as drafts.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/10/draft-reply.png\" class=\"kg-image\" alt=\"draft replies in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/draft-reply.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/draft-reply.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/draft-reply.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/draft-reply.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%92%AC-choose-a-hotkey-to-send-messages\">💬 Choose a hotkey to send messages\u003C/h3>\u003Cp>How do you like to send your messages? \u003Ccode>Enter\u003C/code> or \u003Ccode>Cmd/Ctrl+Enter\u003C/code>? \u003C/p>\u003Cp>Whatever your choice is, you have the option of keeping it. Update your Hotkey preference from your \u003Cem>Profile Settings\u003C/em>. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/10/hotkey.png\" class=\"kg-image\" alt=\"hotkeys\" loading=\"lazy\" width=\"2000\" height=\"1125\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/hotkey.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/hotkey.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/hotkey.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/hotkey.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%E2%9A%A1%EF%B8%8F-shortcut-create-canned-responses-from-the-chat-window\">⚡️ [Shortcut] Create canned responses from the chat window\u003C/h3>\u003Cp>If you have sent a message and realized you want to save it as a \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/features/canned-responses?ref=www-internal-blog.chatwoot.com\">canned response\u003C/a>, you can do it instantly. Click on the three dots beside the respective message, and select \u003Cem>\"Add to canned responses\"\u003C/em>. This will open a pop-up for you, where you can give a short code and press \u003Cem>Save\u003C/em>. Your canned response will be created.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/10/shortcut-canned-responses.png\" class=\"kg-image\" alt=\"shortcut to add new canned responses in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1125\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/shortcut-canned-responses.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/shortcut-canned-responses.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/shortcut-canned-responses.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/shortcut-canned-responses.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%94%86-other-updates-and-improvements\">🔆 Other updates and improvements \u003C/h3>\u003Cul>\u003Cli>Better @mention UI\u003C/li>\u003Cli>Improvements to the \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://youtu.be/posSYmbT9H0?t=3566&ref=www-internal-blog.chatwoot.com\">Help Center module\u003C/a>\u003C/li>\u003Cli>Performance improvements\u003C/li>\u003Cli>Numerous API enhancements and bug fixes\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/ChamathKB?ref=www-internal-blog.chatwoot.com\">@ChamathKB\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/civilcoder55?ref=www-internal-blog.chatwoot.com\">@civilcoder55\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/KubesDavid?ref=www-internal-blog.chatwoot.com\">@KubesDavid\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/marcelstoer?ref=www-internal-blog.chatwoot.com\">@marcelstoer\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/geophilusd?ref=www-internal-blog.chatwoot.com\">@geophilusd\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/nosovk?ref=www-internal-blog.chatwoot.com\">@nosovk\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/simonpankovski?ref=www-internal-blog.chatwoot.com\">@simonpankovski\u003C/a> for the contributions.\u003C/p>",null,false,"public","2022-10-21T07:21:40.000+00:00","2026-07-07T13:58:35.000+00:00","2022-10-21T18:07:43.000+00:00","Chatwoot v2.10 focuses on making working with Chatwoot more efficient. Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more.","https://www.chatwoot.com/blog/v2-10-0",[18],{"id":19,"name":20,"slug":21,"profile_image":22,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":23},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",[25],{"id":26,"name":27,"slug":27,"description":28,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":29,"url":30},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":19,"name":20,"slug":21,"profile_image":22,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":23},{"id":26,"name":27,"slug":27,"description":28,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":29,"url":30},"https://www-internal-blog.chatwoot.com/v2-10-0/",1,true,"Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more.",[],1791619882656]