[{"data":1,"prerenderedAt":36},["Reactive",2],{"blogPosts-v1-20-0":3,"featurePages":35},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":9,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":9,"tags":15,"authors":22,"primary_author":29,"primary_tag":30,"url":31,"excerpt":32,"reading_time":33,"access":34,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v1-20-0","6142052d4b8f26503f72d827","f0226367-e746-48a1-8f68-fe5e0f10468a","v1.20.0","\u003Cp>We have released a new version of Chatwoot v1.20.0 with the following updates.\u003C/p>\u003Ch3 id=\"%F0%9F%94%A5-new-channels-line-telegram\">🔥 New Channels: Line & Telegram \u003C/h3>\u003Cp>We have added native support for Line and Telegram in v1.20.0. As of now, text messages are supported, we will be adding support for images/files in the upcoming releases.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/09/Group-2-1-.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1782\" height=\"978\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/09/Group-2-1-.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/09/Group-2-1-.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2021/09/Group-2-1-.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2021/09/Group-2-1-.png 1782w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch3 id=\"%F0%9F%A4%A1-csat-surveys-for-every-channel\">🤡 CSAT surveys for every channel\u003C/h3>\u003Cp>You can now opt to send a Customer satisfaction surveys on every channel once the conversation is resolved. The user would receive a link where they can register their feedback. \u003C/p>\u003Cp>A example on how it works on twitter is shown below.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/09/Bitmap.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1682\" height=\"348\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/09/Bitmap.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/09/Bitmap.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2021/09/Bitmap.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2021/09/Bitmap.png 1682w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/09/Screenshot-2021-09-16-at-12.17.07-PM.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1402\" height=\"1114\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/09/Screenshot-2021-09-16-at-12.17.07-PM.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/09/Screenshot-2021-09-16-at-12.17.07-PM.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2021/09/Screenshot-2021-09-16-at-12.17.07-PM.png 1402w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch3 id=\"%F0%9F%92%AC-send-mms-via-twilio\">💬 Send MMS via Twilio\u003C/h3>\u003Cp>Chatwoot now supports sending Multimedia message via Twilio API.\u003C/p>\u003Cp>\u003C/p>\u003Ch3 id=\"%F0%9F%8E%A8-updated-mention-notification-emails\">🎨 Updated mention notification emails\u003C/h3>\u003Cp>Earlier the mention notification emails didn't have the message content. We have updated the design to include the message content as well.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/09/Screenshot-2021-09-15-at-8.15.09-PM.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1178\" height=\"656\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/09/Screenshot-2021-09-15-at-8.15.09-PM.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/09/Screenshot-2021-09-15-at-8.15.09-PM.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2021/09/Screenshot-2021-09-15-at-8.15.09-PM.png 1178w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch3 id=\"%F0%9F%9B%A0-bug-fixes-improvements\">🛠 Bug fixes & Improvements:\u003C/h3>\u003Cul>\u003Cli>For emails forwarded from Google Groups, Google rewrites the FROM address to the group email and the original email will be available under X-Original-Sender. The new update would handle this case.\u003C/li>\u003Cli>Added the APIs and UI for custom attributes schema. (upcoming feature)\u003C/li>\u003Cli>Added the ability to remove Inbox avatar.\u003C/li>\u003Cli>Update the design of the web-widget for WCAG 2.0 compliance. Thanks to @koudshoorn for the PR.\u003C/li>\u003Cli>Added multiline support for the greeting messages.\u003C/li>\u003Cli>Support more special characters in the password.\u003C/li>\u003Cli>You can now pop out the reply box to write longer text messages.\u003C/li>\u003Cli>Added fix for rendering issues with email messages. The entire HTML would be rendered in the messages with option to view the Quoted text.\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/wilso199?ref=www-internal-blog.chatwoot.com\">@wilso199\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/koudshoorn?ref=www-internal-blog.chatwoot.com\">@koudshoorn\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/SanjuSudheerM?ref=www-internal-blog.chatwoot.com\">@SanjuSudheerM\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/noobnooc?ref=www-internal-blog.chatwoot.com\">@noobnooc\u003C/a> for the contributions\u003C/p>",null,false,"public","2021-09-15T14:37:33.000+00:00","2026-07-07T14:03:55.000+00:00","2021-09-16T07:04:26.000+00:00",[16],{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[23],{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":28},"69f9f0829254f3684b76f52a","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":28},{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"https://www-internal-blog.chatwoot.com/v1-20-0/","We have released a new version of Chatwoot v1.20.0 with the following updates.\n\n🔥 New Channels: Line & Telegram \nWe have added native support for Line and Telegram in v1.20.0. As of now, text\nmessages are supported, we will be adding support for images/files in the\nupcoming releases.\n\n\n\n🤡 CSAT surveys for every channel\nYou can now opt to send a Customer satisfaction surveys on every channel once\nthe conversation is resolved. The user would receive a link where they can\nregister their feedback.",2,true,[],1791619876698]