[{"data":1,"prerenderedAt":37},["Reactive",2],{"blogPosts-v1-19-0":3,"featurePages":36},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":9,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":9,"tags":15,"authors":22,"primary_author":29,"primary_tag":30,"url":31,"excerpt":32,"reading_time":33,"access":34,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":35,"meta_description":9,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v1-19-0","611a7b7a4b8f26503f72d6ac","ccbf941e-823c-4dd8-a969-bad264982112","v1.19.0","\u003Cp>\u003Cem>Note: If you are using Linux installations, please make sure that you have upgraded Ruby version 3.0.2 along with Chatwoot. Refer to this \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm?ref=www-internal-blog.chatwoot.com#upgrading-to-a-newer-version-of-chatwoot\">guide\u003C/a> for help.\u003C/em>\u003C/p>\u003Cp>We have released a new version of Chatwoot with the following updates.\u003C/p>\u003Ch3 id=\"%F0%9F%94%A5-push-notification-servers\">🔥 Push notification servers\u003C/h3>\u003Cp>If you are using the community edition of Chatwoot, you would now be able use the Official mobile app with push notifications without any additional configuration. \u003C/p>\u003Ch3 id=\"%F0%9F%92%A4-snooze-a-conversation\">💤 Snooze a conversation\u003C/h3>\u003Cp>Snoozing a conversation removes it from the list of open conversations available for agents. You can snooze a conversation if you are waiting for a reply from the user or if you want to revisit the conversation at a later point in time. Chatwoot support following snooze options: \u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Until next reply: \u003C/strong>Conversation would be in a snoozed state until the user replies to the conversation.\u003C/li>\u003Cli>\u003Cstrong>Next day: \u003C/strong>Conversation would be in a snoozed state until the next day 9AM.\u003C/li>\u003Cli>\u003Cstrong>Next week: \u003C/strong>The conversation would be put back in the list of conversations next Monday 9AM.\u003C/li>\u003C/ul>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/08/pending-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"263\" height=\"355\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%A4-campaigns-beta\">📤 Campaigns (beta)\u003C/h3>\u003Cp>This release gives campaigns a dedicated place in the sidebar. With campaigns you can send out outbound messages to a specified set of users. You can create 2 types of campaigns:\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>One-off campaigns: \u003C/strong>Create one-time outbound messages via SMS or Whatsapp. You can select a segment of users tagged by a label and schedule the campaign to a later time.\u003C/li>\u003Cli>\u003Cstrong>One-going campaigns: \u003C/strong>Create outbound messages based on rules on a website widget.\u003C/li>\u003C/ul>\u003Ch3 id=\"%F0%9F%9A%85-keyboard-shortcuts-beta\">🚅 Keyboard shortcuts (beta)\u003C/h3>\u003Cp>The latest version of Chatwoot includes a range of keyboard shortcuts for power users.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/08/keyboard-shortcuts.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1943\" height=\"1044\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/08/keyboard-shortcuts.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/08/keyboard-shortcuts.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2021/08/keyboard-shortcuts.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2021/08/keyboard-shortcuts.png 1943w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%92%85-quickly-identify-the-last-message-type\">💅 Quickly identify the last message type\u003C/h3>\u003Cp>While scanning the list of conversation, the agent users found it difficult to understand whether the last message was a reply or a private note. In this release, we have added an icon to differentiate between the messages.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/08/last-messages-in-chat.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"940\" height=\"836\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/08/last-messages-in-chat.png 600w, https://www-internal-blog.chatwoot.com/content/images/2021/08/last-messages-in-chat.png 940w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch3 id=\"%E2%9A%A1%EF%B8%8F-support-for-to-cc-subject-in-message-headers\">⚡️ Support for to, cc & subject in message headers\u003C/h3>\u003Cp>Chatwoot now display cc, bcc, subject on each message so that it is easy to identify whether the message is received via email or live-chat.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/08/cc-bcc-email-inbox.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1108\" height=\"836\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/08/cc-bcc-email-inbox.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/08/cc-bcc-email-inbox.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2021/08/cc-bcc-email-inbox.png 1108w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%9A%94-block-and-throttle-abusive-requests\">🚔 Block and throttle abusive requests\u003C/h3>\u003Cp>The latest version implements an in-product rate-limiting mechanism. Requests would be throttled based on the IP or email address used to create the request.\u003C/p>\u003Ch3 id=\"%E2%99%BB%EF%B8%8F-reduce-docker-image-size\">♻️ Reduce docker image size\u003C/h3>\u003Cp>The size of the docker image has been reduced by 50%. Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/paescuj?ref=www-internal-blog.chatwoot.com\">@paescuj\u003C/a> for this amazing contribution.\u003C/p>\u003Ch3 id=\"%E2%9C%A8-bug-fixes-and-enhancements\">✨ Bug fixes and enhancements:\u003C/h3>\u003Cul>\u003Cli>Introduced a \u003Ccode>pending\u003C/code> status. The bot conversation with be in pending status initial and would be move to open and then resolved. (Pending -> Open -> (Snoozed) -> Resolved)\u003C/li>\u003Cli>Improved search, list performance of contact/conversation APIs.\u003C/li>\u003Cli>Added the support to use database with a non-standard port.\u003C/li>\u003Cli>Added a fix to render line-breaks properly in messages. Earlier, the line-breaks were not respected by the message rendering logic.\u003C/li>\u003Cli>Upgrade to Rails 6.1.4\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/SanjuSudheerM?ref=www-internal-blog.chatwoot.com\">@SanjuSudheerM\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/sbreiler-work?ref=www-internal-blog.chatwoot.com\">@sbreiler-work\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/paescuj?ref=www-internal-blog.chatwoot.com\">@paescuj\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/raikasdev?ref=www-internal-blog.chatwoot.com\">@raikasdev\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/HariniKrishnan?ref=www-internal-blog.chatwoot.com\">@HariniKrishnan\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/vishal-pandey?ref=www-internal-blog.chatwoot.com\">@vishal-pandey\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/thundersparkf?ref=www-internal-blog.chatwoot.com\">@thundersparkf\u003C/a>,  \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/shailesh-kalamkar?ref=www-internal-blog.chatwoot.com\">@shailesh-kalamkar\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/patrickobriain?ref=www-internal-blog.chatwoot.com\">@patrickobriain\u003C/a>  for the contributions\u003C/p>",null,false,"public","2021-08-16T14:51:38.000+00:00","2026-07-23T00:07:42.000+00:00","2021-08-16T20:54:02.000+00:00",[16],{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[23],{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":28},"69f9f0829254f3684b76f52a","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":28},{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"https://www-internal-blog.chatwoot.com/v1-19-0/","Note: If you are using Linux installations, please make sure that you have\nupgraded Ruby version 3.0.2 along with Chatwoot. Refer to this guide\n[https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot] \nfor help.\n\nWe have released a new version of Chatwoot with the following updates.\n\n🔥 Push notification servers\nIf you are using the community edition of Chatwoot, you would now be able use\nthe Official mobile app with push notifications without any ",2,true,"Chatwoot v1.19.0 Release Notes and Product Updates",[],1791619875366]