[{"data":1,"prerenderedAt":45},["Reactive",2],{"blogPosts-tiktok-channel":3,"featurePages":44},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":16,"codeinjection_foot":16,"custom_template":16,"canonical_url":16,"tags":17,"authors":24,"primary_author":36,"primary_tag":37,"url":38,"excerpt":15,"reading_time":39,"access":40,"comments":10,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":41,"meta_description":42,"email_subject":16,"frontmatter":16,"feature_image_alt":16,"feature_image_caption":43},"tiktok-channel","699ac07d4a1c2004e083a987","9cb21145-d967-4c0f-916e-c2716eb9aeb7","Introducing TikTok Channel","\u003Cp>Connect your TikTok Business Account to Chatwoot and manage all your TikTok DMs right from your Chatwoot dashboard — no more switching between apps.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"928\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2026/02/Screenshot-2026-02-23-at-11.44.19-AM-1.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"whats-included\">What's included\u003C/h3>\u003Cp>\u003Cstrong>Easy setup in minutes\u003C/strong>: Connect your TikTok Business Account with just a few clicks. Head to Settings → Inboxes → Add Inbox, choose TikTok, and authorize access. That's it — your TikTok DMs will start flowing into Chatwoot.\u003C/p>\u003Cp>\u003Cstrong>Real-time messaging\u003C/strong>\u003Cbr>When a customer sends you a direct message on TikTok, it appears instantly in your Chatwoot dashboard. Reply directly from Chatwoot, and your response is delivered back to TikTok.\u003C/p>\u003Cp>\u003Cstrong>Rich message support\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Send and receive text messages\u003C/li>\u003Cli>Send and receive images\u003C/li>\u003Cli>View shared TikTok posts directly in conversations\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>TikTok profiles at a glance\u003C/strong>\u003Cbr>See your customer's TikTok username and profile picture right in the contact panel. Click through to view their TikTok profile whenever you need more context.\u003C/p>\u003Cp>\u003Cstrong>Team collaboration\u003C/strong>\u003Cbr>Assign TikTok conversations to specific agents or teams, add private notes, use labels, and leverage all the workflow tools you already use in Chatwoot. \u003C/p>\u003Cp>\u003Cstrong>Notes:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Customers need to message you first to start a conversation.\u003C/li>\u003Cli>You have a 48-hour window to reply after the customer's last message.\u003C/li>\u003Cli>Some message types (like stickers) aren't supported yet. These will show a note suggesting that you should check the TikTok app.\u003C/li>\u003Cli>A TikTok Business Account in an eligible region is required.\u003C/li>\u003Cli>Available on all the paid plans starting today.\u003C/li>\u003C/ul>\u003Cp>Please check the guide \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/hc/user-guide/articles/1769595702-how-to-setup-a-tik_tok-channel?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">here\u003C/a>.\u003C/p>","https://www-internal-blog.chatwoot.com/content/images/2026/02/tiktok-channel.png",false,"public","2026-02-22T08:38:21.000+00:00","2026-07-07T13:47:56.000+00:00","2026-02-22T08:42:36.000+00:00","Manage TikTok DMs with smoother operations",null,[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":16,"visibility":11,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":30,"bio":31,"website":32,"location":33,"facebook":16,"twitter":34,"meta_title":16,"meta_description":16,"threads":16,"bluesky":16,"mastodon":16,"tiktok":16,"youtube":16,"instagram":16,"linkedin":16,"url":35},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":30,"bio":31,"website":32,"location":33,"facebook":16,"twitter":34,"meta_title":16,"meta_description":16,"threads":16,"bluesky":16,"mastodon":16,"tiktok":16,"youtube":16,"instagram":16,"linkedin":16,"url":35},{"id":19,"name":20,"slug":20,"description":21,"feature_image":16,"visibility":11,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/tiktok-channel/",1,true,"TikTok Channel","TikTok as a new channel, along with reliability and reporting improvements across the platform.\n","\u003Cspan style=\"white-space: pre-wrap;\">tiktok\u003C/span>",[],1791619879503]