[{"data":1,"prerenderedAt":43},["Reactive",2],{"blogPosts-manual-whatsapp-template-sync-and-more":3,"featurePages":42},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":9,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":9,"tags":15,"authors":22,"primary_author":34,"primary_tag":35,"url":36,"excerpt":37,"reading_time":38,"access":39,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":40,"meta_description":41,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"manual-whatsapp-template-sync-and-more","688379d14a1c2004e083a6fa","e8c826e4-f8ff-4ecb-b98d-a88680b64888","Manual Sync for WhatsApp Templates","\u003Cp>We’ve made a few practical updates this week that address everyday friction points, especially around WhatsApp template handling. These improvements should make things a bit smoother for support teams working at scale.\u003C/p>\u003Ch3 id=\"%F0%9F%94%84-manual-whatsapp-template-sync\">🔄 Manual WhatsApp Template Sync\u003C/h3>\u003Cp>Previously, WhatsApp templates were only synced automatically every 3 hours. That meant if you created or updated a template in Meta’s dashboard, there was often a delay before it showed up in Chatwoot.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-card-hascaption\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/07/CleanShot-2025-07-25-at-16.38.55@2x.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"1286\" height=\"714\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/07/CleanShot-2025-07-25-at-16.38.55@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/07/CleanShot-2025-07-25-at-16.38.55@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2025/07/CleanShot-2025-07-25-at-16.38.55@2x.png 1286w\" sizes=\"(min-width: 720px) 720px\">\u003Cfigcaption>\u003Cspan style=\"white-space: pre-wrap;\">sync-templates\u003C/span>\u003C/figcaption>\u003C/figure>\u003Cp>We’ve now added a \u003Cstrong>manual sync option\u003C/strong> in two places:\u003C/p>\u003Cul>\u003Cli>Inside \u003Cstrong>Inbox Settings\u003C/strong> for WhatsApp\u003C/li>\u003Cli>Directly in the \u003Cstrong>Template Picker\u003C/strong> modal when sending a template\u003C/li>\u003C/ul>\u003Cp>It avoids waiting for the next sync window and gives more control to campaign managers.\u003C/p>\u003Ch3 id=\"%F0%9F%9B%A0-other-updates\">🛠 Other Updates\u003C/h3>\u003Cul>\u003Cli>\u003Cstrong>Improved email appearance\u003C/strong>: Outgoing email colors now render correctly across themes.\u003C/li>\u003Cli>\u003Cstrong>Cleanup on delete\u003C/strong>: When you delete a WhatsApp inbox, any associated subscriptions are now removed automatically.\u003C/li>\u003Cli>\u003Cstrong>Admin inbox search\u003C/strong>: Admins can now search across all inboxes without needing to specify one.\u003C/li>\u003Cli>\u003Cstrong>Search optimization\u003C/strong>: If a user has access to all inboxes, we no longer apply inbox-specific filters during search.\u003C/li>\u003Cli>\u003Cstrong>Avatar handling\u003C/strong>: Invalid avatar URLs won’t trigger background jobs anymore—helps reduce noise in the logs.\u003C/li>\u003Cli>\u003Cstrong>Message deduplication fix\u003C/strong>: We’ve added a short delay to how we handle Instagram and Messenger echo events to prevent duplicate messages from appearing in threads.\u003C/li>\u003C/ul>\u003Cp>Thanks for your continued feedback. As always, we’re focused on making small, thoughtful improvements that keep your workflows moving.\u003C/p>",null,false,"public","2025-07-25T12:34:25.000+00:00","2026-07-07T13:49:57.000+00:00","2025-07-25T12:39:50.000+00:00",[16],{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[23],{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":28,"bio":29,"website":30,"location":31,"facebook":9,"twitter":32,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":33},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":28,"bio":29,"website":30,"location":31,"facebook":9,"twitter":32,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":33},{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"https://www-internal-blog.chatwoot.com/manual-whatsapp-template-sync-and-more/","We’ve made a few practical updates this week that address everyday friction points, especially around WhatsApp template handling. These improvements should make things a bit smoother for support teams working at scale.\n\n\n🔄 Manual WhatsApp Template Sync\n\nPreviously, WhatsApp templates were only synced automatically every 3 hours. That meant if you created or updated a template in Meta’s dashboard, there was often a delay before it showed up in Chatwoot.\n\nWe’ve now added a manual sync option in t",1,true,"Manual WhatsApp Template Sync in Chatwoot","Learn about manual WhatsApp template sync in Chatwoot and other workflow improvements that make WhatsApp customer support easier to manage.",[],1791619879166]