[{"data":1,"prerenderedAt":36},["Reactive",2],{"blogPosts-changelog-week-of-april-22":3,"featurePages":35},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":9,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":9,"authors":15,"tags":22,"primary_author":29,"primary_tag":30,"url":31,"excerpt":32,"reading_time":33,"access":34,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"changelog-week-of-april-22","662c20474a1c2004e083a2bb","147247ac-579f-4e57-8e0c-e5a7482df474","Changelog: Week of April 22","\u003Cp>Here are the key updates for the week.\u003C/p>\u003Ch3 id=\"%F0%9F%A6%B9%F0%9F%8F%BC-sla-alerts-on-mobile-app\">🦹🏼 SLA alerts on mobile app\u003C/h3>\u003Cp>Last week, we implemented SLA support in our mobile app. Now, you can directly view SLA breaches within the conversations. See the screencast below.\u003C/p>\u003Cfigure class=\"kg-card kg-video-card kg-width-regular\" data-kg-thumbnail=\"https://www-internal-blog.chatwoot.com/content/media/2024/04/sla-on-mobile_thumb.jpg\" data-kg-custom-thumbnail=\"\">\n            \u003Cdiv class=\"kg-video-container\">\n                \u003Cvideo src=\"https://www-internal-blog.chatwoot.com/content/media/2024/04/sla-on-mobile.mp4\" poster=\"https://img.spacergif.org/v1/888x1920/0a/spacer.png\" width=\"888\" height=\"1920\" loop=\"\" autoplay=\"\" muted=\"\" playsinline=\"\" preload=\"metadata\" style=\"background: transparent url('https://www-internal-blog.chatwoot.com/content/media/2024/04/sla-on-mobile_thumb.jpg') 50% 50% / cover no-repeat;\">\u003C/video>\n                \u003Cdiv class=\"kg-video-overlay\">\n                    \u003Cbutton class=\"kg-video-large-play-icon\" aria-label=\"Play video\">\n                        \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                            \u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\">\u003C/path>\n                        \u003C/svg>\n                    \u003C/button>\n                \u003C/div>\n                \u003Cdiv class=\"kg-video-player-container kg-video-hide\">\n                    \u003Cdiv class=\"kg-video-player\">\n                        \u003Cbutton class=\"kg-video-play-icon\" aria-label=\"Play video\">\n                            \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                                \u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\">\u003C/path>\n                            \u003C/svg>\n                        \u003C/button>\n                        \u003Cbutton class=\"kg-video-pause-icon kg-video-hide\" aria-label=\"Pause video\">\n                            \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                                \u003Crect x=\"3\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\">\u003C/rect>\n                                \u003Crect x=\"14\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\">\u003C/rect>\n                            \u003C/svg>\n                        \u003C/button>\n                        \u003Cspan class=\"kg-video-current-time\">0:00\u003C/span>\n                        \u003Cdiv class=\"kg-video-time\">\n                            /\u003Cspan class=\"kg-video-duration\">0:18\u003C/span>\n                        \u003C/div>\n                        \u003Cinput type=\"range\" class=\"kg-video-seek-slider\" max=\"100\" value=\"0\">\n                        \u003Cbutton class=\"kg-video-playback-rate\" aria-label=\"Adjust playback speed\">1×\u003C/button>\n                        \u003Cbutton class=\"kg-video-unmute-icon\" aria-label=\"Unmute\">\n                            \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                                \u003Cpath d=\"M15.189 2.021a9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h1.794a.249.249 0 0 1 .221.133 9.73 9.73 0 0 0 7.924 4.85h.06a1 1 0 0 0 1-1V3.02a1 1 0 0 0-1.06-.998Z\">\u003C/path>\n                            \u003C/svg>\n                        \u003C/button>\n                        \u003Cbutton class=\"kg-video-mute-icon kg-video-hide\" aria-label=\"Mute\">\n                            \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 24 24\">\n                                \u003Cpath d=\"M16.177 4.3a.248.248 0 0 0 .073-.176v-1.1a1 1 0 0 0-1.061-1 9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h.114a.251.251 0 0 0 .177-.073ZM23.707 1.706A1 1 0 0 0 22.293.292l-22 22a1 1 0 0 0 0 1.414l.009.009a1 1 0 0 0 1.405-.009l6.63-6.631A.251.251 0 0 1 8.515 17a.245.245 0 0 1 .177.075 10.081 10.081 0 0 0 6.5 2.92 1 1 0 0 0 1.061-1V9.266a.247.247 0 0 1 .073-.176Z\">\u003C/path>\n                            \u003C/svg>\n                        \u003C/button>\n                        \u003Cinput type=\"range\" class=\"kg-video-volume-slider\" max=\"100\" value=\"100\">\n                    \u003C/div>\n                \u003C/div>\n            \u003C/div>\n            \n        \u003C/figure>\u003Ch3 id=\"%F0%9F%93%B9-support-for-loom-videos-on-help-center-articles\">📹 Support for Loom videos on help center articles\u003C/h3>\u003Cp>We have added the support for Loom videos on help center articles this week. You can directly paste a link to a Loom video and it would render the video properly in the article. Please see the screenshot below on how it is rendered in one of our articles.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2024/04/loom-video-rendering.png\" class=\"kg-image\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"1422\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2024/04/loom-video-rendering.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2024/04/loom-video-rendering.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2024/04/loom-video-rendering.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2024/04/loom-video-rendering.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003Cstrong>Bug fixes/enhancements:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Fixed a bug in the custom attribute that caused the contact attributes panel to break if empty.\u003C/li>\u003Cli>Added extra checks to prevent misuse of message APIs.\u003C/li>\u003Cli>Removed duplicate tooltip for failed messages in the conversation UI\u003C/li>\u003C/ul>\u003Cp>The SLA feature is now available for public beta. You can enable this feature directly from your account settings. Simply navigate to Settings → SLA → Upgrade.\u003C/p>\u003Cp>Share your thoughts and feedbacks.\u003C/p>",null,false,"public","2024-04-26T21:44:39.000+00:00","2026-07-07T13:53:41.000+00:00","2024-04-26T21:54:10.000+00:00",[16],{"id":17,"name":18,"slug":19,"profile_image":20,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":21},"69f9f0829254f3684b76f52a","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",[23],{"id":24,"name":25,"slug":25,"description":26,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":27,"url":28},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":17,"name":18,"slug":19,"profile_image":20,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"threads":9,"bluesky":9,"mastodon":9,"tiktok":9,"youtube":9,"instagram":9,"linkedin":9,"url":21},{"id":24,"name":25,"slug":25,"description":26,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":27,"url":28},"https://www-internal-blog.chatwoot.com/changelog-week-of-april-22/","Here are the key updates for the week.\n\n\n🦹🏼 SLA alerts on mobile app\n\nLast week, we implemented SLA support in our mobile app. Now, you can directly view SLA breaches within the conversations. See the screencast below.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n0:00\n\n/0:18\n\n\n1×\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n📹 Support for Loom videos on help center articles\n\nWe have added the support for Loom videos on help center articles this week. You can directly paste a link to a Loom video and it would render the video properly in the",1,true,[],1791619877831]